Apartments w: Tuscany, Italy

We absolutely loved our stay at Casa Paolina! The building is located in the heart of Lucca’s historic centre, just a 10-minute walk from the train station and within easy walking distance of all the main sights, charming streets, and great restaurants. The property is beautifully maintained and has such a wonderful atmosphere. We stayed in Apartment 1, which has two bedrooms and a lovely balcony. The apartment was spotlessly clean and had everything we needed for cooking. The air conditioning worked perfectly, which was especially appreciated. We also had the opportunity to see Apartment 2, with its three bedrooms — it is even more spacious and beautifully bright, just like our apartment. One of the things we loved most was the feeling of the place. It smells wonderful, has a lovely energy, and you immediately feel at home. It is the kind of place where you simply want to stay. Roberto, who manages the property, is extremely professional, welcoming, and genuinely makes you feel like a guest rather than just a customer. The housekeeper is also incredibly kind and warm. Everyone makes you feel so welcome that you almost have the feeling of being part of a family, even though it may be your very first time in Lucca. We would come back without hesitation. Casa Paolina made our stay in Lucca truly special. Thank you so much for everything ! we hope to be back very soon!

This is one of the best hotels I've ever stayed in, truly a 5-star apartment hotel. The location is about a 20-minute walk from the main attractions, but it's a pleasant stroll along the river. The hotel is very new, and the room facilities and decor are stylish and elegant. It not only has a small kitchen but also a balcony with a distant view. The hotel is situated in an upscale neighborhood, and the overall environment is very comfortable and refined. The front desk staff were warm and friendly. Our luggage was delayed by KLM for two days, and the front desk helped us receive it and deliver it to our room. They also helped us call a taxi when we checked out. I highly recommend this hotel. We had a wonderful 4 nights in Florence and would definitely stay here again if we have the chance.

Convinient location. Close to the station and tram stop to go to the airport.

These apartments are really great, with modern renovations, clean and stylish. We woke up to birds singing outside the window, and only then did the sounds of the city begin to stir. The apartment had everything needed for a comfortable stay: a comfy bed and kitchenware for cooking – we made our most delicious dinners there during the whole trip. We were welcomed like family and given full instructions on nearby cafes and shops. The main attractions are within walking distance. We definitely recommend it! We wish them success and prosperity!

Excellent customer service and ease of contact and access. Superb value for money and great size. Modern furnishings, comes with kitchen and iron and amazing toiletries. Ample cabinet and wardrobe space together with work table and another dining table. Nice private balcony too. Extra plus points for ability to store and retrieve luggage anytime you like in a secure passcode locked area with surveillance monitoring. Extremely convenient from airport and Rail station

Spacious apartment , great value and lovely staff Loved staying at PopArtment. The apartment was huge, spotlessly clean, and fully equipped — kitchen, coffee machine, dishwasher, the works. Staff were warm and genuinely helpful. A tram stop just 2 minutes away makes getting to the historic center a breeze. Excellent value for Florence. Would happily return!

It was an apartment building, and the room itself was quite nice, with disposable slippers and a water heater—more than most European hotels, enough for a hot cup of tea. However, firstly, registering online in advance took a lot of time; secondly, the location was too hidden and hard to find—I called the company, and the driver spent ages finding it. Thirdly, arriving early meant there was nowhere to store my luggage, so I called again, and they told me to go to a place called ”Joy Hotel,” but they couldn't explain it clearly, and I didn't understand either (my English is fairly good). It took me over half an hour to find it, even though it wasn't far. Finally, during check-in, I had to use an app, and each time I opened Ctrip, there were three doors to open. Because there were so many doors inside, I was completely confused. I finally figured it out by calling, but the internet was down… I was so frustrated! 😫 I called the company to come and help me open it. I sat at the door for ages. If your English isn't great and it's your first time staying in an apartment like this, be prepared. Anyway, I don't really want to stay in an apartment again—it's just too inconvenient.

Я останавливалась на три ночи .Пешком до Санта Мария Новелла минут 20.Хозяева приятные люди ,встретили ,все рассказали .Завтрак был включен в стоимость ,вкусно .Кофе 👌Но общий душ и санузел ,имейте в виду.Я вставала рано утром ,в 7.00 примерно ,проблем не заметила.Wi-Fi тоже порадовал и большой новый телевизор (поддерживает видео с телефона).Выдали тапочки ,халат и полотенца .Под фен розетки подошли .Благодарю за гостеприимство.