Trip.com requested us pay 21eur city Tax for total 6person at Hotel Reception, but when i come hotel, Hotel Reception requested us pay 30eur city tax for total 6person. We don’t know Trip.com or Hotel Reception whom is wrong. But we just bear lose 9eur.
W czasie pobytu w obiekcie takim jak VAYA Zillertal in Aschau im Zillertal zamieszkasz wyciągi narciarskie w pobliżu, 10 minut samochodem od atrakcji takich jak Zillertal i Kościół parafialny Saint Veit. Hotel (na narty) znajduje się 25,7 km od atrakcji takiej jak Jezioro Achensee i 3,2 km od miejsca takiego jak Wyciąg narciarski Karspitz 1.
Dostępne udogodnienia rekreacyjne to stok narciarski oraz basen odkryty i basen kryty. Ten hotel oferuje udogodnienia takie jak bezpłatny bezprzewodowy dostęp do internetu, przechowalnia nart i informacje o wycieczkach rowerowych. Do dyspozycji gości jest bezpłatny wahadłowy autobus umożliwiający dojazd do tras narciarskich.
Apetyt gości obiektu VAYA Zillertal zaspokoi restauracja. Zrelaksuj się po całym dniu w barze/salonie klubowym. Śniadanie w formie bufetu jest podawane codziennie od 7:30 do 10:30 za opłatą.
Udogodnienia biznesowe to ekspresowe zameldowanie i pralnia. Udogodnienia na miejscu to samodzielne parkowanie (za opłatą).
Poczuj się jak w domu w 82 pokojach, których wyposażenie to ekspres do kawy. Bezpłatny bezprzewodowy dostęp do internetu zapewni łączność ze światem, a telewizja kablowa — rozrywkę. Wyposażenie łazienki: suszarki do włosów i szlafroki. Udogodnienia obejmują czajnik elektryczny oraz sprzątanie codziennie.
Myself and wife (both Singaporean) celebrated our 38th wedding anniversary and just wrapped up a 15-day self drive vacation to Switzerland and Austria.
Our seventh stop 1 night stay in Alphotel Innsbruck: from warm and smiling reception staffs, to spacious/absolutely clean well laid-out room with balcony/delicious breakfast especially croissonts pastries/3mins walk to shopping mall,sports shop,McDonalds etc/clean and cool air ..... no words can describe our immense joy and amazements.
Strongly recommend Alphotel Innsbruck for anyone looking to stay close to Innsbruck city with peace and manageable cost. Thank you once again entire staff at Alphotel Innsbruck .... till we meet again :)
Excellent location in the middle of Innsbruck. Less than 10min walk to-from Innsbruck Hbf, Alstadt and many location in the city.
Check-in was quick. Staff are friendly and helpful. Rooms are clean and big. There is a coffee machine which makes it even better.
If you stay 2 or more days, you will get the Welcome Pass for free transport around Innsbruck.
preis-Leistung ist okay. Man sollte nicht zu viel erwarten. Zimmer ist sehr klein aber sauber. Die Betten sind in Ordnung. Der Duschkopf war leider kaputt. Wasser spritzt überall hin. Keine Seife, kein Shampoo, Fön kann man sich ausleihen, Rezeption konnte am checkout Tag nur Englisch, sehr basic Frühstück, nichts außergewöhnliches aber total in Ordnung
Excellent hotel! Really modern and fresh. Fantastic location being on the station itself and if you happen to end up in room 1 on each floor (as I did) then you're basically in the station!
Very strategic location with great mountain view of the alps. Just 5mins walking distance from the train station and the bus (to airport). Big shopping mall will park nearby. Not far from city center (approx 10-15mins walk). Super friendly receptionist especially Fabian. Thumbs up to him as his amazing hospitality enhanced our experience in Innsbruck.
Zobacz wszystkie hotele oferujące Bar w mieście Tyrol
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8,9/10
Very Good
OOnetrickjourneyAustria Trend Hotel Congress Innsbruck is conveniently located about ten minutes from the bustling Altstadt. Bus stops are situated just outside the hotel, and the funicular station is right at the doorstep, making it very easy to get around. There is also a supermarket next to the hotel, which is convenient for picking up snacks or drinks.
We arrived at around one in the afternoon, before the official check in time. The hotel allowed us to store our luggage, which gave us the freedom to head out and explore. When we returned later in the evening, the check in process was smooth and efficient, and we were assigned a room on level two.
The room was large and spacious, with ample space to relax. There were chairs and a table, which made it comfortable for resting after a long day out. The bathroom was equally spacious and came with a bathtub. The bed was comfortable, although the pillows were a little too soft for our preference. Also, the footsteps from the room above could be heard but remained quiet during silent hours. Housekeeping and towel changes were done daily.
Overall, the hotel offered great comfort and excellent value for money. It was a very pleasant stay and a solid choice for anyone visiting Innsbruck.
GGuest UserWhen systems replace people
Alpenpark Seefeld is, from an architectural and spa perspective, a high-quality hotel.
The materials, interior design and spa facilities show that a lot of investment and effort went into the physical space.
What failed completely during my stay was human communication.
A small misunderstanding regarding food turned into a deeply uncomfortable experience, not because of the rules themselves, but because of how rigidly and mechanically they were enforced.
Instead of clarifying expectations or simply explaining the system calmly, the staff reacted in a defensive, automated way, as if they were protecting a conveyor belt rather than speaking to a person.
At no point did anyone try to understand what I actually meant.
Instead, the situation was subtly reframed so that I appeared as someone “demanding something for free”, which was never the case. This role reversal felt humiliating and unnecessary — and it happened solely because no one paused for a moment to communicate as a human being.
The same pattern appeared again when I addressed the fact that my room heating was not working for two nights (later confirmed by technicians).
The response was not concern or responsibility, but a procedural answer: “You should have said something earlier, now nothing can be done.”
What connects these situations is not bad luck, but a systemic mindset:
rules over people, procedures over reality, defense over understanding.
This hotel does not have a problem with facilities.
It has a problem with conveyor-style perception of guests, where the goal seems to be closing interactions quickly rather than actually resolving them.
I am writing this not out of anger, but in the hope that the team pauses and reflects:
How did a paying guest end up feeling diminished, unheard, and mislabeled — in a hotel of this level?
With a shift toward real communication and accountability, Alpenpark Seefeld could be excellent.
Without it, even beautiful interiors cannot compensate for the emotional damage caused by robotic service.
GGuest UserNot our first and it won't be our last stay at the Kempinski Hotel Das Tirol, but we are used to a different service. This time the room wasn't as clean as one is used to from the Kempinski Hotel Das Tirol. There was dirt and hair on the floor. The room was dated.
JJohn Vincent (JV)*Reading the reviews prior of booking, one comment sticks in my mind was this hotel is a scam. First, I don’t believe as could be different experience. Also some says, staff are nice and friendly but there are also rude staffs.*
I was transferred to this hotel, i booked *junior suite* room with double sized bed. Sounds good right ? But it’s so, so.
Prior to check in, their policy is 2:30 pm. on the app is 2 pm. I arrived 1:36 and the reception want to charged me 15 euros, Instead I wait. She is rude, it reminds me the reviews, she is No customer service background.
The view from window is amazing, room is clean, bed is comfortable. However, shower is too short from the corner, I’m small but still not able to stand. Toiletries is on place, no room sleeper for cold floor. No mini bar, no tea or coffee (available in reception with charge), no pen and paper on desk and other basics on 4 star categories. The room is on attic, limited low ceiling.
Breakfast was basic, by the way the 2 young ladies are friendly, could be the trainees. What nice from selection is fresh orange juice from the machine, and freshly slice cured meat. The same lady from the reception is touching food with bare hand. Thanks I’m done of breakfast.
Sauna is stated as part of hotel facilities however it’s not functional on my 2 days stay. Reception said you have to wait 1.5 hours or to have notice ahead of time.
Overall, my first visit in Innsbruck was great however with this hotel was the last. Not guests service oriented.
MMeFanneeVery nice and good hotel to stay in the beautiful city of Innsbruck. Located not too far from city centre but its only 10 mins by bus to the city and the hotel provides every guests with free bus card for the whole stay, make it easy and convinient for us. The rooms are clean & has enough space. The breakfast also complete and delicious. There are some restaurants & supermarket nearby the hotel. The bus stop also just around the corner of the hotel. This hotel also has free washing machine & dryer to use, with gym & sauna too. Overall this is such a wonderful hotel to stay for our whole family. Thank you for the hospitality
JJin LiewWe are a group of friends and couples staying in this hotel. We had a great view corner room during our stay and all other friends have great Mountain View as well from their room. Everyone was surprised by the view and we ended up staying in for dinner instead of going out.
GGuest UserFor the price we paid (€350/night) we expected more. More helpfulness from the front desk, more attention given to the aesthetics of the room, and more care from housekeeping. The hotel charged us an additional €200+ euro to add our children to our two king suites. We found this outrageous Housekeeping did not replace our used coffee cups on our second day, so we had to clean them ourselves. The bath towels were thin and scratchy and were barely bigger than a dish cloth. Although many restaurants in town were closed due to the holiday, the hotel also closed its restaurant, so we ended up ordering take out from a falafel place. What “4-star” hotel doesn’t offer its guests a dining option when they know they are at least a20-min walk from any nearby eateries? We were quite disappointed with this stay and cannot recommend it in good conscience.
AAndrew The GreatGenerally speaking, a decent w hotel, with very friendly staff that is willing to help.
On the negative side, the hotel is literały located on the university campus- which results in a lot of noise especially in the evening. Next door to the hotel is a popular pub where students are parting every day into wee hours. Lots of laud conversations especially after the drinking. My room was facing the pub and even though I was on the 3rd floor , I couldn’t sleep without earplugs.
Another thing to know is that a steakhouse is attached to the restaurant - nice place but rather expensive. 12 to 15 min walk to the train station. Numerous bars and pubs in the immediate area, typically crowded in the evening, and people drinking along the side walk that is narrow.
PParttime travellerI recently stayed at this hotel and had a pleasant experience overall.
Location: The hotel's location is excellent, making it easy to explore nearby attractions and enjoy local dining options. Everything I wanted to see was within walking distance, which was a huge plus.
Breakfast: The breakfast variety was impressive! There were plenty of options to choose from, catering to different tastes and dietary preferences. I particularly enjoyed the fresh fruits and pastries, which provided a great start to my day.
Bar:The hotel bar was another highlight of my stay. It had a cozy atmosphere, perfect for unwinding after a day of exploring. The cocktail selection was creative, and the staff was attentive and friendly, making it a great spot to relax and socialize.
SSock KengNice room with bathtub. No air con in room, luckily there is a portable air cooler in room which helps a little in summer.
Nice mountain views from room; location is not near to Innsbruck city, but friendly reception lady provided 2 guest cards to us allowing us to take free bus J line (2 mins walking distance from hotel) which brings us to City & also cable car station, frequency of bus J is around every 10 mins, so very convenient for us as hotel has free parking lot for our car.
Only issue encountered is reception lady told me she couldn’t see breakfast included in my booking, so I contacted Trip.com chatline via web call & issue got resolved in 10mins after Trip.com contacted their agent, great service from Trip.com!
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