We stayed here for a family trip and overall it was a decent experience. The room was averagely clean and acceptable for a short stay. Basic amenities were provided, and everything was functioning properly.
The overall environment of the hotel was okay, but the property feels a little old and could benefit from some renovation or upgrading. However, it was still comfortable enough for our family to rest after a long day out.
In general, it’s suitable for families who are looking for a simple and practical place to stay, though not luxury.
Hotel offers a comfortable and pleasant stay. The rooms are clean and well maintained, and the staff are friendly and helpful. The location is convenient, with easy access to nearby malls Gurney Plaza and Gurney Paragon. The breakfast menu is somewhat limited, but it is still satisfactory. The room soundproofing could be improved, as conversations from outside can occasionally be heard. Overall, it’s a good choice for travelers looking for an affordable stay.
I stayed on high floor and was able to enjoy a beautiful city view from the room. The room was well-equipped with convenient facilities such as hangers to hang our towels and an LG brand water dispenser where you can choose the temperature you prefer for drinking. Overall, everything was good and comfortable.
The only thing worth mentioning is the parking fee. Every day have to go down lobby redeem the parking but the car park still charges RM9 (we stayed 3d2n), which is something guests may want to take note of.
Prawie idealne wakacje w Parkroyal Penang..
++ plusy:
1. pokój był przestronny z fajnymi udogodnieniami przy basenie
2. widok na plażę jest piękny o zachodzie słońca
3. mieliśmy ciekawych gości w postaci małp na naszym ogromnym balkonie
4. doceniamy miłą obsługę w ogóle, od sprzątania dziennego po ekipę gastronomiczną
Niestety z kilkoma rażącymi niedociągnięciami 😣
- - minusy:
1. zameldowanie w pokoju wieczorem, zauważono, że podłoga i leżanka miały mnóstwo drobinek piasku. Nocne sprzątanie przyszło, aby to naprawić tak późno, gdy jedliśmy posiłki w pokoju i kazało nam czekać na sprzątanie następnego dnia, ponieważ zbliża się ich czas zakończenia 😧😅
2. Recepcja popełniła błąd, obciążając moją kartę kredytową depozytem w wysokości 400 USD, zamiast zatrzymać depozyt 😏. Podczas wymeldowania poinformowano mnie, że muszę czekać na zwrot pieniędzy w ciągu 2 tygodni. 😩
3. wybór śniadań mógłby być lepszy, biorąc pod uwagę, że jest to hotel 5🌟. Nowe dania w bufecie można było podać wcześniej, po ich skończeniu.
Od chwili przybycia, czułem się naprawdę mile widziany przez ciepły i uważny personel. Zapytałem o wczesne wejście i późne wyjazdy, a oba były tak gładko i cierpliwie traktowane.
- co sprawiło, że pobyt był jeszcze bardziej relaksujący.
Pokój był niespotkany, przestronny i niesamowicie wygodny, z pięknym widokiem, który trudno było wyjechać. Każdy szczegół czuł się dobrze przygotowany. W połączeniu z jego doskonałą lokalizacją wszystko było po prostu idealne.
Ogólnie rzecz biorąc, to pobyt był ponad oczekiwania. Chciałbym absolutnie wrócić i bardzo polecić to każdemu, kto szuka komfortu i wielkiej usługi.
I booked a king-size bed for me and my daughter. The room was very big (huge huge size) and had two large air conditioners. There was also a big sofa, a table, and chairs in the room, which made it very comfortable.
The bathroom was very clean, and I really liked the shower because it had different water settings you could change.
Every day they give two welcome drinks, and you can choose alcohol, tea, coffee, or juice.
The hotel also has a kids’ play area, a gym, and a yoga room. They provide filtered water, so you can refill your bottle anytime.
We ordered the smoked duck pasta and nasi lemak. The nasi lemak was really delicious.
This hotel is so closed to the airport.
I really loved this hotel and will definitely stay there again.
Lokalizacja: Ta lokalizacja jest naprawdę znakomita. Widok na morze był niesamowity. W pobliżu są stragany z jedzeniem.
Usługi: Przyjechałem późno w nocy, żeby się zameldować. Recepcjonistka nie była zbyt pomocna i niewiele wyjaśniała. Pojawiły się problemy ze śniadaniem – nagle okazało się, że w moim pokoju nie ma śniadania, mimo że zapłaciliśmy za nie razem podczas rezerwacji. Próbowałem wyjaśnić to kierownikowi działu gastronomicznego w Indiach, ale początkowo odmówił mi zaufania i poprosił, żebym poszedł do lobby. Dziękuję panu Vincentowi, za szczere przeprosiny ze strony systemu. Do kierownika działu gastronomicznego w Indiach: musisz nauczyć się szczerze przepraszać pana Vincenta i nabrać trochę kultury, bo słyszałem, że źle wypowiadasz się o innych klientach.
Jedzenie: Niewielki wybór, ale jedzenie było dobre.
Ogólnie rzecz biorąc, wrócę tu w przyszłości i życzę sobie, żeby obsługa była o wiele lepsza. Dziękuję
Was greeted by receptionist, Joshua who kindly checked us in. It was around 1:30pm but generally check in time was 3pm. Immediately checking in and being told we would have to leave our luggage in reception storage, he kindly informed us that the room was cleaned but didnt have the towels ready till 2:00pm. He provided the option to go to our rooms immediately and for towels to be dropped off to our rooms once ready. Great first impression!
The building is a heritage building so a 2 ringgit per night fee was paid at reception during check-in. The building is aged (physical appearance, smell) but air conditioning is strong inside the room and even reception area.
They provide bottled water each day during room makeup and a water refill station at lobby reception if you drink a lot of water.
Although the hotel opened in 2014, the rooms' facilities and cleanliness are still very well-maintained. The shower has great water pressure, making for a very comfortable bathing experience. The pillows in the room were a bit uncomfortable for me – too high and too springy. The bed was large and the mattress was very comfortable. My room didn't come with bathrobes. It was quiet at night, and the air conditioning in the room was strong. Directly opposite the hotel is a large shopping mall, and a big supermarket is not far away. It's also within walking distance to various attractions. The infinity pool is excellent, with a good long lane for swimming. Breakfast is served from 6:30 AM to 10 AM, and the food selection is substantial and fitting for a 4-star hotel, offering everything you'd expect.
Świetnie! Mieliśmy wczesny lot i dotarliśmy do hotelu około 9 rano. Recepcja powiedziała, że jeśli weźmiemy dwa pokoje z pojedynczymi łóżkami, możemy zameldować się od razu, a jeśli pokój z podwójnym łóżkiem, to około 13:00. To bardzo elastyczne. Wybraliśmy opcję zostawienia bagażu i zameldowania się później po południu.
Pokój był również bardzo dobry, z widokiem na morze – piękny.
Atrakcje w pobliżu są w zasięgu spaceru, z pokoju widać nawet Blue Mansion. Na dole jest mnóstwo restauracji i supermarketów, a także sklep z ciastami na pamiątki. Wieczorem jedliśmy na nocnym targu Red Garden po drugiej stronie ulicy, gdzie były też występy. Trzeba było kupić kubełek piwa, żeby zająć miejsce z przodu sceny.
W pobliżu była też wysoko oceniana masażownia, która była świetna. Chodziliśmy tam dwa dni z rzędu – bardzo relaksująco.
Świetny
Oceny: 1632
9,0/10
Cena od
176 zł
za noc
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8,1/10
Very Good
GGuest UserI was upgraded to a Deluxe room but it was at the extreme corner next to the service staircase. Grateful for the upgraded but the room conditions were not up to par . Hair in shower room , the shower holder fell when I was taking it out and it dropped on my toe . Hence the blue black toe shown ( hehe ) . I could not sleep the whole night as the air con was very very noisy even when I lower the adjustment. The day curtain was torn . I sound it out to reception the next morning to see whether they can change my room as I was staying for another 2 nights . They did and I reckoned it was another up grade as now the room has a standing shower room . In the other previous room , you have to stand in the bath tub to shower and for a man of 65 , it is a bit tricky . The hotel really needs an up grade too . It is in a good location and CAT bus is nearby . The CAT shuttle is a complimentary bus that moves around the town area .
The saving grace for my trip was that the staff was up to par and reacted quickly . Well done on this .
Now , I wait for my toe to heal .
DDidimeinvFacilities: Excellent. The gym is good, and so is the pool.
Cleanliness: Very clean. Turndown service was provided daily with aromatherapy.
Environment: This is the only area in Penang with a beach.
Service: Warm and welcoming. Replenishments were very prompt.
QQiufengqiuyeAlthough the hotel opened in 2014, the rooms' facilities and cleanliness are still very well-maintained. The shower has great water pressure, making for a very comfortable bathing experience. The pillows in the room were a bit uncomfortable for me – too high and too springy. The bed was large and the mattress was very comfortable. My room didn't come with bathrobes. It was quiet at night, and the air conditioning in the room was strong. Directly opposite the hotel is a large shopping mall, and a big supermarket is not far away. It's also within walking distance to various attractions. The infinity pool is excellent, with a good long lane for swimming. Breakfast is served from 6:30 AM to 10 AM, and the food selection is substantial and fitting for a 4-star hotel, offering everything you'd expect.
GGuest UserTHE MOST AMAZING HOTE I HAVE EVER STAYED IN 10/10
1. Hotel Locaiton: Perfect as its not in the city and by the beach, amazing for relaxation. Hotel is surrounded by souvenir shops and street food. 10miute walk from Ferringhi Walk where there is a nice selection of street food but my favourite of all is that its just a 2 minute walk from my favorite restaurant in Malaysia, Ferringhi Garden. Penang trip isnt complete without going to Ferringhi Garden. Its an amazing restaurant with the most beautiful collection of plants, there is no other place like it in Malaysia.
2. The Hotel: Nothing bad to say about it. The design, the decor, everything about this hotel makes me want to stay there even longer. Its such a nice feeling being there. Facilities are clean and complete.
3. The Room: CLEAN. NICE. SPACIOUS. BEAUTIFUL. Every inch of the room is to my liking, i could not have asked for more. Mattress is thick and oh so comfortable. Aircond was cold. Room was very spacious.
4.The Buffet: The room came with breakfast for 2 and it was the perfect buffet to start each day with. Selection was incredible even better than a lot of buffet Ramadan Ive been to. They had everything from selections of breads, to nasi lemak with 12 different sambals, 5 different meat dishes to eat it with, assorted fruits, assorted cheeses, 2 types of porridge with the FULL suites of condiments, salads, pastries, roti canai with all the curries you will ever need, to your above average selection of continental breakfast menus like, beef bacon, beef and chicken sausages, hash browns, deli meats, smoked fish. And there is more! there is a made-to-order menu which many patrons are not aware of. I tried the minute steak and it was good!(pictured below)
PS: Hakimi from breakfast service was spectacular, I requested strawberries for my picky 2 year old and he delivered. On the other hand, ANIS FROM THE OMELETTE STATION WAS RUDE TO MY WIFE, SHE NEEDS TO IMPROVE HER SOCIAL SKILLS(this is my one and only complain)
Overall my stay was 10/10 and this will be the ONLY hotel i will be staying at if when im at Batu Ferringhi. I plan to go to Park Royal Batu Ferringhi Annually, its just that good!
GGuest UserThe hotel environment was clean and comfortable. I especially loved the lobby area, which was perfect for relaxing and enjoying a cup of tea. The hotel was very thoughtful, as they provided welcome drinks every night, which made the stay feel extra special.
One downside was that the shower was not working properly, and the water flow was uneven. The drainage system was also poor, causing slight flooding in the bathroom while showering. In addition, there was a strong smell coming from the bathroom drain.
However, if these bathroom issues could be improved, the overall experience would be really good and enjoyable.
GGuest UserThe room is spacious, and Harun always does an excellent job cleaning it; his service is enthusiastic.
Facilities: Good.
Service: Very good, though it's a shame they don't allow a slightly later checkout 😂. They require checkout at 11 AM, and by 12 PM, they were already calling us to hurry up and leave. They're quite strict about not allowing late check-outs, probably because rooms are in high demand during peak season.
Environment: Very quiet, you can't hear any motorbike noise, and it's convenient for getting to all the attractions.
MMaira176First of all, thanks to the receptionist, concierge, and housekeepers for attending to me during check-in also related staff for being polite. However, I would like to highlight an issue regarding whether it was Trip.com or Shangri-La Hotels and Resorts management that listed rooms not actually available to customers, despite costing thousands and above for one night. Because of this, I had to go back and forth changing rooms.
Additionally, the room itself was different from what was shown; it only had a jacuzzi and a fairly good seaview. Luckily, I only booked one night to see how it was, since the ratings were high. If not for the staff treating me well, I might have given a lower rating than this.
Please ensure that the rooms you advertise are accurate, especially since there is no refund and full payment is required. For improvement, please also address the issue of flies and insects while dining at the restaurants and bar. A five-star resort should be better than any stall.
AAnonymous UserOverall, we had a great stay at the hotel. The location was convenient and easy to find. One of the highlights was the variety of water slides and activities for kids, making it a great choice for families. We also loved the direct beach access from the hotel, which meant we didn't have to leave the property to enjoy the beach.
The breakfast was excellent, with a wide selection of food and plenty of options to choose from each morning.
The only downside was the luggage service. It took about 45 minutes for our luggage to be delivered to the room, and that was after I had called to follow up as it had not arrived yet. However, this was likely due to the large number of guests checking in at the same time, as we visited during the holiday season.
Despite this minor inconvenience, we thoroughly enjoyed our stay and would consider returning in the future.
GGuest UserThe room was quite satisfying. The family suite consisted of two rooms, both offering great views and large windows. The rooms were also very tidy.
The hotel's breakfast was rich and varied, and the staff were all very friendly, proactively smiling and greeting guests. A particular highlight was the swimming pool's proximity to the beach, which, despite the sand not being super fine, was very convenient in terms of location.
The only minor drawbacks were some details that could be improved in this older hotel, such as replacing the towels with fluffier ones, and providing a check-in guide that clearly marks nearby supermarkets, shops, and attractions.
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