Was pleasantly surprised by this hotel given some of the reviews. The room was clean and updated. It was equipped with a refrigerator and coffee pod machine. Bed was comfortable and there was lots of hot water to shower. Shampoo, conditioner and body wash was provided. No water was provided in the room but there is a water dispenser in the lobby to refill a water bottle (they should mention this at check-in). All the staff I interacted with were polite and helpful. My only complaint about the room is that the shower could have more water pressure, but it was sufficient for a shower. They do seem to take guest comfort seriously as I overhead a conversation about a guest who had been asked to leave because they were disturbing other guests.
The hotel is located on the east side of the airport and they provide shuttle service. There was some traffic noise but we were not disturbed by the planes. There is a restaurant attached to the hotel as well as several others within a 5 to 10 minute walk.
I would happily book this hotel again.
Good downtown location
Well maintained lobby and convenient restaurants including Starbucks -elevators and entrances were good
Polite staff
Downside was hairdryer not working and tea kettle was missing- although it was delivered on request
Overall a decent experience
We had an amazing time I went with my sister for my 52th Birthday. Everyone at the resort was great, and the best part is its location. You can actually walk to Canada from the hotel! It’s less than a 30 minute walk to the border, but make sure you bring your passport and a few quarters for the bridge toll back to the USA, which is only $1.25.
The hotel staff were very friendly and helpful. We ordered room service and were impressed with the quick delivery and beautiful presentation. The resort also offers several dining options, a full casino, a spa, and a pool, making it a well- rounded destination whether you’re there to relax or explore.
Hotel w pobliżu: John F. Kennedy International Airport Area,Nowy Jork5.2% gości wybiera ten rejon
Hhuiwn2026.01.19
Hotel położony jest w dzielnicy Jamaica, między lotniskami JFK i Flushing. Lokalizacja jest nieco na uboczu, ale poruszanie się po okolicy powinno być stosunkowo wygodne. Pokój był dość duży i czysty, a recepcja zapewniła mi nawet pokój z ładnym widokiem. Łóżka pojedyncze również były dość duże. Wybór na śniadanie był ograniczony i brakowało wody butelkowanej. Nie jestem pewien, czy hotel zapewnia szczoteczki do zębów, ponieważ nie pytałem o to w hotelu. Ogólnie rzecz biorąc, udogodnienia i lokalizacja były przeciętne, ale pokój był dość czysty.
Pobyt w High Peaks Resort pozwoli Ci odpocząć po dniu spędzonym w podróży.
Udaj się do indoor lub outdoor basen, aby poćwiczyć lub po prostu odpocząć. sala fitness to miejsce, w którym goście mogą ćwiczyć. Ta nieruchomość oferuje narciarstwo, kajaki, kort tenisowy i piesze wędrówki, dając Ci wiele możliwości utrzymania dobrej kondycji.
Na terenie obiektu znajduje się restauracja restauracja z różnorodnymi lokalami gastronomicznymi. Zjedz posiłek w zaciszu swojego pokoju dzięki obsługa pokoju z znajdującej się na miejscu restauracji restauracja. Zakończ dzień drinkiem w bar.
W tym kurort będziesz mieć dostęp do salon gier i automat sprzedający. Ta nieruchomość oferuje również przechowalnia bagażu.
Na miejscu dostępny jest parking.
The room I stayed in is fairly basic but I'm ok with that. Staff were helpful and responsive if I needed them. Room was clean. Breakfast is not provided, it would be better to say this upfront.
It was a great stay, hotel location is great, near to the falls. Room was big and looks like recently renovated, so all clean and nice. There are multiple restaurants and gaming arcades in the building. Couldn’t ask for more
Everything is great about this hotel, very spacious and Caroline at the the front desk is very pleasant and helpful. The only complaint is the aircon/heater unit in the room is very noisy, as it's not central air.
The hotel is in a very good location. Alexandra was so nice that she gave us a complimentary breakfast and accommodated us even before our check in time. It was a good experience. Although breakfast has a lack of food variety, it was good.
Stay here for a week, nice location near the Wall Street and around 6 minutes walk to metro I like that water bottles are available all the time, can get enough hydrated day and night
Managed to arrive early and allowed early check-in at 1pm plus instead of 4pm. The caucasian woman stationed at the check-in counter was not the most friendly person. I passed her my credit card and was waiting for her to instruct me to sign for receipt. After a long pause, i realized i have to do something with the machine, and asked her where do i click for the machine. She did not respond kindly. I understand not every American has travelled widely and tends to provide poorer quality services as compared internationally. Hereby pointing this out, as a matter of fact, the hotel need to understand not every country use the same brand of credit card machine/POS as the Americans. The hotel staff should not expect foreign guests to know how the machine or hotel works. Also, there is no instruction on the machine ‘Please sign here’. The staff should at least provide a verbal instruction for signature on the machine. If the staff cannot be bothered with providing verbal instructions, please paste a visual aid on the machine at the minimum. Thankfully, the asian guy during check out was much friendlier and tried to start a conversation, but i was having a cold so i tried to minimise interaction. The interiors were old fashioned like in 90s. Fortunately, the room was clean and lit with multiple lamps around the room. As with most reviews, I was charged twice on my credit card on first day and last day each. Asking for a refund through my card service now as unauthorised charge was made on the last day and it wasn’t even on the receipt/expense report. I would gladly just pay for everything on my Day one, instead of going through such trouble. No receipt for deposit or cancellation, unlike other hotels i have been to. Service and amenities are average. No slippers available in the room. Locker for valuables provided. Own coffee machine provided in-room, but don’t set high expectations as it’s not Nespresso. There is no in-room dining menu for reference, even if i want to get. 30$USD destination fee per night is compulsory but exchangeable for 2hr bike rental in central park for two pax or food in the hotel. It feels like the hotel wants to charge you extra but don’t want to provide the service paid. I didn’t bother to purchase food from hotel as the reviews were average. Recommend to visit Los Tacos No. 1 & Broad Nosh Bagels a few blocks away for breakfast and lunch. The best point and only positive point is the hotel location. Just behind MoMA and near proximity landmarks such as Rockefeller Centre, and two streets away from 5th Avenue and Central Park. Only stayed here for convenience as a friend was also staying in the same hotel for business needs.
Omgosh ... hotel was really nice! Breakfast was excellent and it lasted til 11a, which is pretty awesome for those that like to sleep late. So many options (hot, cold and dry). They offer bacon, sausage, scrambled/cold boiled eggs and breakfast potatoes. Whole fruit (apples and bananas), sliced fruit (melons and pineapples). Cold and hot cereal (oatmeal). Yogurt and granola. You can make your own waffles or pancakes (such a cool machine). Make your own toast and/or select from many pastries or muffins available. So many options! You can even place an order vs. eating from the buffet. They also allow carry-out and to-go boxes. Drink options at the buffet include: coffee, O.J. and apple juice. PLEASE NOTE: There's a separate fee for breakfast if not selected when booking. Having said this, the hotel does not have microwaves in the room, just a fridge. There are microwaves located on each floor though (along w/ vending machines -both are in same location). Our room was spotless and absolutely spacious (no deviation from website)! We arrived way beyond check-in and did call once we knew we'd arrive later than expected. Spoke with front desk staff who assured everything would be OK, only to arrive and find that our room (which was already paid in full) had been given away. The hotel was only able to provide us a King and a rollaway bed. Of course we were disappointed, but the next morning the hotel Mgr. made everything right. Having said that, the rollaway bed is THE HARDEST THING EVER. We bring our own everything (e.g. bedding, cleaning supplies, etc.) so we were able to make it work and make it comfortable. So much so, we'd chosen to not to be moved to the room we'd originally booked. It rained our entire stay which is what caused us to arrive late in the first place (that's a whole 'notha story). Anyway, the hotel had a few small trash bins about the lobby catching leaks here and there, but that didn't stop anything. I barely even noticed. Had I not been recording how beautiful the hotel was inside, I would've never noticed. Parking is $30/day, it's NYC what do you expect? 🤭 There's also parking on the street if you can get spot. Careful though, NYC parking signs can cause confusion for those not familiar with the City's play on words. All in all, this was great stay for us and I'd certainly stay again. Oh, I forgot to mention -I did! Yes, I extended our stay another night because the hotel and location was exceptional! p.s. they also offer a seated bar area. Overall: 10/10✨️
GGuest UserWonderful hotel! Perfect location as easily accessible to the subway (literally 2 minute walk). Very comfortable and stylish rooms. Great shampoo/conditioner/ body wash! Very glad we chose to stay at the Ace Hotel! Thank you.
We stayed here as a family and had a very comfortable stay. The room was clean, the beds were comfortable, and everything felt well taken care of. Great value for the price and easy for family travel.”
Fantastic place to stay very clean friendly staff no problems with check in all very easy.hotel is right on times square but not noisy.we also visited the rooftop bar views were amazing
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