Homewood Suites by Hilton Fort Wayne

We arrived a couple hours before check-in. We asked if it was too soon to check in. The people at the front desk said that it was. OK, no big deal. We offered to go to a restaurant across the street for lunch. Then the people at the front desk stated that there was a room ready after all. Seemed as if the people at the front desk were unprepared and frazzled by someone who were asking about check in, but offered to come back at a later time if they were not quite ready. We were also not informed of times of the breakfast in the morning nor were we told what time check out was. I dont even think we were greeted. We are also Hilton Members and were not offered our Silver Level gifts of bottled water. Not a big deal, but the offer should have still been there. Overall, the stay was not bad. Was not at all impressed with the breakfast as it looked like it had been sitting out for several hours or that it was reheated from the previous day. The pastries looked old and stale. The hotel is also somewhat difficult to access from the highway. You have to go down the street past the hotel about a quarter mile to even access the hotel and even then, the road that you turn on to get into the hotel is easily missed.

The surface appears clean and nice but once we got to our 1st room, the truth of gross this hotel really is came to light. Our room had a pull out couch that my mother in law was going to use. When we pulled it open there was the used sheet from the previous room inhabitants still on the bed with pieces of popcorn on it but what was even worse was the blood that was still on the sheet! There was also a needle that hat was on the floor under the fold out couch that was visible once you u field the bed and you see the gap between the couch and mattress along with lots of food that had fallen through. We immediately asked to switch rooms in which case the 2nd room they gave us was never cleaned at all from the previous users. The beds weren’t made at all!! And there was a used rag in the shower along with a glasses lens next to the toliet. Finally we were given a 3rd room that was actually not supposed to be used bc the stove was out of order and was all taken apart. That was fine, we could deal with it and while it could still have used a hood vacuum bc we found wrappers and food in multiple places, it was something we could deal with. The ice machine directly outside across from our room was leaking and had about a solid 7 foot radius of wet carpet that you had to walk through I get to our room and to rooms past ours. It’s clear the staff never communicated with each other and that they have a severe lack of housekeeping staff or a staff that just doesn’t care. I highly recommend you keep looking for a different hotel which is a shame bc usually Homewood Suites is a big winner in my opinion, stay away from this one if ever traveling to the Fort Wayne, Indiana area!

Don't do it. We were in town for a softball tournament and no less than a dozen friends also booked here. The stories of how bad all our rooms were was wild. Filthy, not cleaned AT ALL. Food clearly all over the floor, dirty used towels hanging in the bathroom, unmade beds, your room doesn't get cleaned the next day either. Our friends switched rooms THREE TIMES and still had to settle for a room that was obviously dirty and unvacuumed. Hard pass, stay somewhere else.

We arrived to find the hotel overbooked and, despite the fact we had paid, they had no room available. We ended up next door, which they arranged, and it all worked out fine. I suggest checking in closer to the start of check-in time to ensure room availability. It was inconvenient to change our plans however the manager on duty went out of his way to make sure we were comfortable in our new arrangements and for that I would give their staff five stars.

The most wonderful HELPMATE EVER and i returned late to Fort Wayne and didn’t want to disturb our eldest daughter who is staying with for awhile so we went to the local Hilton property and “as usual” IT WAS AWESOME! really nice kitchen and separate living area; the room was super clean;)! one comment about enclosure with a door on the NW side (back) it needs replaced it’s about to fall off the enclosure? that is only an observation. thanks for letting us stay… IT WAS LOVELY!!!

I've stayed at a lot of hotels in the Fort Wayne area and this easily was the best. Very, very clean and spacious. You get what you pay for. And it costs more to stay at a nicer place. But you get peace of mind and a beautiful room.

Very nice hotel all around. Nice lobby, with a quick and easy check-in. Rooms are very large, with a nice full kitchen. Very nice beds, large bathroom and a very nice shower. Parking was very limited, you may have to park out back.

I brought my family, and initially I put how many if us there are. We have 7. Our room was fine. However i dont feel that there was any planning in our stay. The shampoo and conditioner were empty, there was a blond hair in the shower. Not ours. There werent enough sheets or pillows for all of us. I thought that was the point in letting them know ahead of time there are 7 of us. But thankfully the front desk lady brought up a sheet set, blanket and another pillow. Otherwise we only stayed a night and it was suitable. We may try another place next time. As a side note, get to the breakfast early, because they run out of stuff quickly.

Sadly, this property seems to allow their employees to steal from guests and the general manager won't even respond to customer inquiries. The property itself was fine, though awkward to get to off the highway. The suite met our needs and breakfast was decent. Notably, it was a quiet room, despite being near the elevator. The problem was we left something behind in the room. We called the same day we checked out and specified exactly where the item was left (within the room). The front desk folks said to call back the next day and they'd check with the cleaning staff. But despite repeated calls throughout the week following, and being forwarded to the general manager, we never received a resolution beyond "we didn't find anything". Can't recommend a property managed by a person who won't return a call from a customer and allows theft on the property without so much as a follow up.