Gość
24 października 2023 r.
Villa Gallici is a lovely boutique hotel, with the definite feel of Provence. We have had the good fortune of staying there several times now, and it is always a great pleasure. The hotel is within walking distance of the heart of Aix, yet it feels very secluded. We had a lovely upgraded room, with a great view of the cathedral. The staff is warm and welcoming. My only concern this time was with a lovely porcelain and metal piece that I purchased pretty much as I was checking out. The staff wrapped it beautifully, and I protected it on my way home like it was my newborn child, lol. Unfortunately, when I got home. I noticed that one of the porcelain flowers had previously had a petal break off and the metal holding that flower was also loose. I am sure that this did not happen in transit, as I scoured the packing material, etc. for the broken piece in case it did -- to no avail. I had actually hoped that if that had been the case, I might have been able to repair it. But I did really doubt it, given how well it was wrapped and how extremely protective I was of it on my way home. So, I am disappointed that the Villa Gallici staff who wrapped this item did not notice that it was broken. It is a medium sized flower petal missing and the piece still looks very nice-- but it has sharp edges where it had been broken, so I would think it might have been noticeable in packing. I probably still would have purchased it, but this was quite a pricey item. and I definitely would have addressed that had I noticed the issue before I purchased it and paid full price. I did contact the hotel about it and though they apologized, I really think their thought is that it likely happened in transit. But it did not. Anyway, my point is, enjoy this spectacular hotel, and if you want to purchase one of their lovely items, look at it very carefully before you do so.
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