We choose this hotel after reading all the good reviews about how good it is, and how helpful Mohammed is. Unfortunately I missed reading the review from a couple dated June 2017 about how terrible the hotel was, and dealing with Mohammed was a headache. This was what we both experienced during our stay two weeks ago. This was one of the worst places I stayed during the trip apart from the Square Boutique Hotel at Cairo. Mohammed messaged me after I had booked the hotel, to see if I needed any help and advice. I asked him to book a Nile cruise from Luxor to Aswan for three nights. At the beginning he said it would be about 95 Euros, but afterwards he said it would be 140 USD, so total for three nights would be 420 US dollars. We decided to go ahead. When we arrived to the hotel on 21/1, we did not see Mohammed. We were worried whether the cruise been booked from 24-27/1. We saw him the next day, with his calculator in his hand. He worked out the accommodation fee for three nights, the cruise, the transport fee for the visits to the temples at Luxor and banana island, and he also added the cost of transportation fee from Aswan ferry port to our guest house at Aswan. We said we could find our way, but he said we might find it very difficult. He could arrange someone to pick us up from the cruise and take us to the Guest House. We just need to notify him which cabin we were staying. So another 15 USD was added for the transportation fee, which brought to a total cost of 595 USD. We asked him to put it into Egyptian pounds and initial he said 18995, then he said 18000. When it came to payment, he said there would be a charge of 3% if we paid by card. We then said we would not take the cruise . (We found out on arrival that he had not even booked the cruise for us, he did not know where the port is, the itinerary etc). He said he had to speak to the manager about the 3% charge of using card. He did exactly what he did in June 2017 to the couple, he spoke to somebody less than a minute in Arabic and said the owner agreed not to charge the 3%, the hotel would pay the 3%. The reason I wrote this review was that we messaged Mohammed which cabin we were staying, and would disembark at 8 am on 27/1. Nobody turned up to pick us up and when I rang him, he said he would arrange it now. We told him on the phone that we decided to go to the guest house ourselves, and to my surprise, he said he would refund me the 15 USD! I asked him how and he said he could liaise with Mango Guest House where we were staying at Aswan. He never refunded the 15 USD for a service we never used. I did not think he would anyway at the first place. It only costed us 5 Egyptian pound each to cross the ferry to our guest house. Dealing with Mohammed is a headache, as mirrored what the couple said, they are only after your money!
Przetłumacz