mr m a
29 stycznia 2023 r.
I have stayed here afew times and always been satisfied but this time had room 302 & on entering it we could smell the heavy odour of cleaning material, by the late evening the smell changed to a sewage smell & by morning the smell was terrible, i complained to reception who said he can't move us as there busy & sent the cleaners to the room to pour cleaning liquid into the shower drain, i told the reception this would not fix the problem & would only cover the smell for awhile & that we was booked for 4 nights not just a single night & he said there is nothing he could do. The room 302 is unfit for habitation & is a health & hygiene issue & should never be sold until the problem is fixed. I have always given this property a glowing review on my previous stays but I will never stay again, if i had to rate my stay out of 10 it would be minus 10. I am now in the NH alicante & it is luxury for £50 more. If you do choose to stay remember do not except room 302.
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