This is an OK hotel for the money, however we had a serious issue with their travel service. We (three elderly people) booked a car through the hotel for a 4-day travel to Varanasi, ***a, and Patna (1200 KM of travel). We requested a good car with an experienced driver. They gave us a car that ran on CNG (compressed natural gas) without telling us and the driver was new and had never driven to ***a/Patna! We had to navigate him throughout the trip. So much for listening to the needs of the customer. Hotel is at fault because they referred us to this lousy travel agency (which apparently is also connected to one of their staff). Apart from the driver, we had a horrible experience with the car they gave. Our major issue is about the car itself. Had they told us in advance, we would have never taken a CNG car. We figured it out after we had traveled to Varanasi and the driver started looking for CNG, and it was too late to change the car. CNG is much cheaper and that's why inconsiderate travel agencies give these to you. And, remember they charge the same amount, keeping the extra profit for themselves. The big problem with CNG is that every 100 KMs, you have to refuel it. To add to your woe, not every petrol pump has CNG; so every 100 KMs you waste half an hour of your time (or more depending on traffic) looking for a petrol pump that sells CNG. The driver is distracted half of the time just thinking about where to fill CNG. Overall, CNG car may be fine for local travel, but is horrible for long-distance travel. We wasted a lot of our valuable time. Later we learnt that one of the hotel staff was a part of the travel agency. The poor travel service is affecting the reputation of this hotel. Any self-respecting hotel/travel agency would have offered to return part of our money. They haven't and we don't want it. The ***y hours we wasted looking for CNG will never come back. So, beware of the poor travel service that the hotel recommends; otherwise the hotel is good. Hopefully the hotel will take some corrective action so that their future guests do not suffer. Without the horrible car experience, we would have rated the hotel three stars.
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