Grand Continental Hotel 

The hotel allocated the room which was supposed to be under repair as teh bath tub was damaged and there was no other space to have bath. Even after complaining twice on 12th nov, the staff didn't responded for any kind of room change. Later again i take up this issue quite strictly in the morning on 13th nov, then only they arrange the other option. In the room no. 301 which was allocated, the chair was broken and twice complaint but the approach of the staff was same and till i checked out the damaged chair was replaced. The quality of shampoo, & shower gel, & the body lotion is very poor, it should be improved or they can provide any branded items in a small packings.

I stayed in both deluxe as well as executive room and only the executive room was good, clean and spacious. The deluxe room didn’t have a proper bathroom. It was only a bath tub where you can bath. Again room service was pretty average. Didn’t respond to the request for cutlery.

Hotel food quality was good but there was four wheelers parking issue, very less space of parking. Whole day there maintenance work in property which was very much disturbing for us.

Thank you ashish and Ujjawal. Excellent hospitality. Very pleased with the entire hotel staff and management. Will definitely go back. Cleanliness wise also its very maintained. Food no doubt it’s very good freshly cooked and tasty. Happy to see hotel like this in Prayagraj.

Location is good, breakfast was average and i was charged for the breakfast, inspite of choosing the option with breakfast, property was overpriced inspite not having any real amenities, staff was reasonable but not exceptional, rooms were average

I am sharing a horrifying experience at GRAND CONTINENTAL HOTEL, PRAYAGRAJ (CIVIL LINES). I am sharing this to warn everyone. Do not be fooled by their reviews. They practically force you to give good reviews and get aggressive if you dont. The reception staff are intimidating and not welcoming. The hotel claims to be 3 star hotel but has tariffs of 5 star and staff service of 1 star hotel. The front desk staff (esp. Zareena) was discourteous and staff has zero service attitude. To top off the pathetic experience, hotel overcharged me for more nights than I actually stayed. I fail to understand how can they charge as much as Kanha Shyam, Radisson and Sarovar Portico for ordinary rooms, uncooperative staff and bad service. The hotel thinks it has a monopoly in Civil Lines area. The worst part is that the entire hotel thinks as if they are doing some charity if you stay there. The bell boys keep looking at you and call the room number unnecessarily. As a girl, i did not feel comfortable and felt HARASSED. It felt highly UNSAFE to stay in this hotel. The rooms are not what they show in photos on Google. We were a group of 4 and all rooms were poorly lit, smelled of mould with old amenities. THE STAFF BEHAVIOUR WAS EXTREMELY UNPROFESSIONAL. I strongly urge potential guests to never go to GRAND CONTINENTAL HOTEL. This place is a nightmare. If you've had similar experiences, please share them to prevent others from going through such traumatic events. Hotel Kanha Shyam just a few meters away is a much better option. Go there.