Classic Regency

We recently stayed at the Classic Regency Alappuzha during our family vacation in Kerala and were quite disappointed with the overall experience. While the hotel itself was decent, the lack of proper customer service and amenities significantly impacted our stay. Pros: The hotel location is convenient and the property is clean. Cons: Lack of Amenities: We booked a room for two adults and one child (12 years old). Upon arrival, we found an extra bed, but no additional amenities such as extra towels, pillows, face towels, water bottles, or coffee mugs. Despite our repeated requests, these items were never provided. Unresponsive Staff: The hotel staff were largely unresponsive to our needs and requests. This lack of attentiveness and willingness to help was very disappointing. Breakfast Issues: The breakfast buffet was quite underwhelming. Most items were served cold, and the limited hot items were only available upon request, which was time-consuming and inconvenient. It was not the kind of breakfast service one would expect from a hotel of this caliber. Poor Customer Service: Overall, the staff did not seem to care about the guests. The indifference and lack of basic hospitality were evident throughout our stay. This experience was frustrating and did not meet our expectations for a comfortable and enjoyable stay. I would strongly advise the management to improve their customer service and ensure that guests' needs are promptly and adequately addressed. Until then, I would not recommend Classic Regency Alappuzha to other travelers. There are better options available in Kerala that offer superior service and a more pleasant stay.

Food not up to the mark location good amenities ok. There is noise of water flowing in our room hence it was a disturbed sleep. The television channels were not working services not very good. They ask lot of questions and keep on reminding the check out time when we asked for extra water bottles. Pool ambience was great rooms are good cleanliness is excellent

Property is located very close to sea beach. Cleanliness and hygiene is very good. Well maintained restaurants and food taste and quality is excellent. Staff is very polite, professional and supportive. Swimming pool on top floor is the best part of this hotel.

Very, very good hotel. It’s four star with a high end five star service and a three star price. The staff has been so helpful and correct in every aspect. Rooms top notch. Bathroom the same. The in-house restaurant “Rasoi”: what a delight. With again a delightful staff. Every dish we had was excellent, be it Indian or Western. After a four days stay we are sad to move on. It may sound over the top but every word is true.

A modern hotel in Alleppey with comfortable beds. It's near the beach and has a pool. The food was very good in the restaurant at lunch and dinner. The breakfast could be better, some yoghurt and muesli would have been good. All in all a good option in Alleppey and the staff were very helpful.

Room was clean well maintained, with all modern fittings. Great ambiance, hospitality, cleanliness and food. Location is near to beach, just 5 mins away from city.

Their only USP is the location of sea view rooms only. Rooms at the backside of the hotel are adjoining with a railway track and yard which will keep you awake throughout the night. We had a sea view room which had all amenities but with a compact washroom. Their main issue is with the food. Both breakfast and dinner spreads had fewer items which are bland in taste. This is the first so called 4 star hotel which served pre-cooked roti, paratha, omelette etc. You will get chicken samosa in breakfast, lunch and dinner. It seems they prepared once and serve throughout the day. If you asked for a fresh bread, they will charge you separately. The staff was arrogant and rude with no customer attention. They seriously need a proper training on how to behave with a customer. Stay only if you want to spoil your holiday and at your risk.

A very good place to stay in alleppey. The service and food was great. Very near to the beach and we loved the swimming pool on the terrace.

Location is very nice including amenities and food as well however there is a need to serve hot food in the room service.