Odkryj pobyt w mieście Alleppey

We recently stayed at the Classic Regency Alappuzha during our family vacation in Kerala and were quite disappointed with the overall experience. While the hotel itself was decent, the lack of proper customer service and amenities significantly impacted our stay. Pros: The hotel location is convenient and the property is clean. Cons: Lack of Amenities: We booked a room for two adults and one child (12 years old). Upon arrival, we found an extra bed, but no additional amenities such as extra towels, pillows, face towels, water bottles, or coffee mugs. Despite our repeated requests, these items were never provided. Unresponsive Staff: The hotel staff were largely unresponsive to our needs and requests. This lack of attentiveness and willingness to help was very disappointing. Breakfast Issues: The breakfast buffet was quite underwhelming. Most items were served cold, and the limited hot items were only available upon request, which was time-consuming and inconvenient. It was not the kind of breakfast service one would expect from a hotel of this caliber. Poor Customer Service: Overall, the staff did not seem to care about the guests. The indifference and lack of basic hospitality were evident throughout our stay. This experience was frustrating and did not meet our expectations for a comfortable and enjoyable stay. I would strongly advise the management to improve their customer service and ensure that guests' needs are promptly and adequately addressed. Until then, I would not recommend Classic Regency Alappuzha to other travelers. There are better options available in Kerala that offer superior service and a more pleasant stay.

We had a pleasant stay in the house boat and the food was soo good that our tummies were full. The crew members were friendly and explained about the other activities and we enjoyed it a lot.

The Upper Deck Houseboat in Alleppey offers an exceptional experience for those looking to explore the serene backwaters of Kerala. The staff onboard exemplify attentiveness, ensuring that every need of their guests is met with a smile and timely service. The views from the houseboat are nothing short of spectacular, providing a panoramic vista of the tranquil waters and lush greenery that make the region famous. The room accommodations strike a perfect balance between comfort and authenticity, allowing guests to relax fully in a setting that is both cozy and reflective of the local culture. Overall, the Upper Deck Houseboat experience is highly recommendable for anyone visiting Kerala's backwaters, promising an unforgettable journey through one of India's most picturesque landscapes

We booked this property just for a day. As soon as we stepped into this property, it was very clean & very well maintained with an excellent & friendly staff. Mr. Lajji who is the owner was very friendly, down to earth & humble. He catered to all our requests & the manager & the staffs too were also very helpful. The rooms provided were no less than a 4* property. Spic & span, well maintained & the bathroom was quite spacious with 24X7 running hot water. Located close to the alappuzha beach & many ayurvedic centers. A must stay in Alappuzha!

The atmosphere at kerala houseboat was truly remarkable. From the moment i arrived, i was greeted with warmth and hospitality, which set the tone for an unforgettable stay. The ambiance was serene and inviting, providing a perfect escape from the hustle and bustle of daily life. The cleanliness of the rooms was exemplary. I was impressed by the attention to detail and the efforts made to maintain a pristine environment throughout my stay. The staff at kerala houseboat were incredibly friendly and accommodating. Their professionalism and dedication to ensuring guest satisfaction were commendable. From check-in to check-out, i felt well taken care of and valued as a guest. The food served is amazing and it has a great hospitality

Had an average stay experience. . Property does not have a private beach. But it is just 2 minutes walk to it. . Very limited food options and dishes have to be booked in advance as it takes time to prepare. Swimming pool did not look very clean. We did not see any security at the gate during night time which was a bit scary as the employees stay at the backside of the resort. Property in itself is small and does not have any other amenities than pool