We book 2 premium quality rooms, the window which was there to view the himalayan ranges, was not cleaned, it was very dirty, a lot of insects, flies were inside the room. Food was also very bad, not up to the mark as per room breakfast. Other room where my parents were staying, geyser was not working, toilet shower was leaking, full bathroom was full of water. Even after complaining, they didn't change the room, i want my refund for one room. Pl see the videos and pictures. Location is good, view is good, food is average, good housekeeping is not there, toilet leak was not paid attention and no action taken. Staff had no answer and not ready to refund the amount. We complained same day when checked in, still nothing.
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