Gość
25 października 2023 r.
As a frequent business traveler, I've seen hundreds of hotels. This hotel was my absolute low-light in 2023. I'll never come back: - Dirty bathroom: when opening the room and the bathroom, there was plenty of long hair on the bathroom floor - I have short hair, it can't be from me; also, the wash basin is old and has many cracks (room 212) - Smelly room: the room was smelly, as if someone had smoked in it before and the smoke hadn't been properly removed (non-smoking room) - Insufficient light: the main lights above the bed are so weak that I wasn't able to unpack/pack my suitcase without an extra lamp - Poorly made bed: the underbed wasn't properly aligned, there were wrinkles that I had to straighten - Untrained front desk: upon my complaint, the only reaction was to write down my complaint, but there was no follow up or any sign of excuse - No business address on invoice, incorrect e-mail: although I had left my business card upon check-in, the company name was missing, so I had to call the frontdesk again to have it added; the e-mail address was mistyped twice from the business card, so I had to call the frontdesk twice to have it corrected and finally get my invoice
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