Mohammed Ibrahim
11 października 2023 r.
Decent hotel let down by terrible staff and service.
Check in process was a nightmare, staff are rude and unhelpful. They charged us extra on check in despite having a confirmation for the correct amount, which trip later refunded as they shouldn't have charged more at the front desk on check in.
Rooms are dimly lit, but well equipped, the tub and sauna was nice. They didn't replenish the tea and coffee daily and had to keep asking, also if you miss housekeeping theyre not on site to clean in the evening, only operating during prescribed hours . The shared spa facilities weren't working during our visit and are inadequate as small portable style steam room but pretty large sauna and small shallow pool so bear in mind when booking. Front desk kept calling and harassing me to check out at 11am when my confirmation email had check out listed as midday.
Location wise the place is far from Amsterdam Central to walk however there are a couple tram stations between 5-7minute walk from the hotel. Car park is discounted by hotel but as its qpark its ridiculously priced and ridiculously tight to drive around between floors.
Was hoping to make my wife's birthday a memorable experience for us but instead will never stay with inntel again.
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