Hotel2Stay

Jeśli nie przeszkadza Ci podróż pociągiem lub tramwajem przez około 20 minut, to jest to świetne zakwaterowanie dla Ciebie! Spędziłem tu łącznie 6 dni, a pokój jest dobrze wyposażony i przestronny.

Natrafiliśmy na szkolenie innego personelu w recepcji o północy. I naprawdę bardzo wolno. Zajęło prawie 30 minut, aby się zameldować.

Wracam po raz czwarty. Czyste i schludne studio, 6 minut pociągiem lub tramwajem od centrum Amsterdamu.

I booked a stay for 2 nights, followed by an additional 3rd night in the same room type. Despite having a confirmed booking for the same room, the reception refused to issue a room key valid for all 3 nights. I was required to check in again on the 3rd day and pay the city tax a second time. This policy felt unnecessarily rigid and inconvenient for travelers. Moreover, the attitude of the reception staff was consistently dismissive and unwelcoming whenever we approached them. The design of the front desk area was also impractical and matched the unhelpfulness of the staff. There are several steps leading to the reception, and we had to carry our luggage up these stairs to access our room. When we checked out, we had to carry our luggage down the same steps to their luggage storage area, with no assistance offered whatsoever. The staff simply pointed us in different directions, making us feel more like bellhops than guests. The room itself was quite disappointing. The bathroom had a standing shower with no door, so the entire bathroom floor was soaked after each use. This made it difficult to relax after a long day exploring the city. In terms of security, our room was located on the ground floor, facing a dark, open street. This felt unsafe, as it seemed easy for someone to break in. I requested a room on a higher floor, but this request was denied. I couldn't help but notice that other Asian guests were also placed on the ground floor, while upper floors appeared to be reserved for non-Asian guests. This left me questioning whether there was some sort of discriminatory practice in assigning rooms. One of the most concerning aspects was the lack of security in the room itself. The door had no lock from the inside—no chain, no deadbolt, nothing. It felt as though anyone with a copy of the key could enter at any time, which is especially alarming for female travelers. It was like sleeping on the street in terms of safety. I cannot recommend this property to anyone, especially solo female travelers, due to its lack of security and the unprofessional attitude of the staff.

It’s clean and new hotel. Little troublesome if you have a lot of luggage because you need to go up stairs to get to the front desk. The staffs there are not really professional. There was a tax price difference between trip.com and what hotel claims as well.

TL;DR: The receptionist exhibited rudeness that impact overall experience of stay. If I’ve had read the reviews the thoroughly, I wouldn’t have stayed at this hotel. There’s one common problem here: a rude reception staff, whose behaviour and communication skill is very appalling and negative. I experienced it when I’m at the hotel and honestly this experience diminished all the good points about the hotel (like strategic location, great amenities and comfortable bed). Like one of other guests mentioned it is crucial for a hotel's reception staff to be welcoming and accommodating, however their interaction with me was rude and condescending. Truly, I hope the management take an initiative to provide hospitality training to their staff and improve the professionalism because if not, the staff’s lack of basic customer service skills, will negatively impact the business.