Paid €745 for one night in a of luxury in a terrace room, including spa baths and dinner. Gorgeous location but pretty disappointing overall - unfortunately over promises and under delivers. Arrival: no valet, no one to open the swinging entrance door (which was not obvious as one was locked); welcome once inside was lovely, very nice reception staff but busily typing on computers behind a tiny desk; Room with balcony was basic, TV only had RTE, Virgin and BBC: no water in fridge; Best bit of our stay was the outdoor copper baths; stunning setting and option to add more hot water; Pool: cool but cool in temperature also; Bar-restaurant: very good food, had the most delicious huge bowl of carrot soup; Service: some very experienced staff, but 50% far less who discussed their weekend and other personal life stuff behind a glass screen inside dining room; Turn down service: duvet was turned down however towels were left on the floor, bathroom was untouched, lamps not on; Breakfast: had to wait ages to be sat, though the wild salmon was worth it; The property is a bit of a maze and no signage for the Spa; a “garden” sign lead me to a fire exit door, after passing a mattress standing in the corridor; once out in the garden I couldn’t get back in- had to walk to other end of the hotel where a member of staff opened a similar fire door for me! Outside area was just ok, some of the wood banisters rotting; Interiors: average, numerous cobwebs in difficult to reach glazed walls; Lounge: doesn’t exist - asked where it was and was told it’s used for breakfast in mornings and Michelin restaurant in evenings; so there was only ONE SOFA in the entire hotel - in the bar. Lobby would be a lovely place to have some more seating/sofas. None of these things by themselves would be a bother but when stacked up they made me feel increasingly oversold and ripped off- a pity as this place has so much potential.
Przetłumacz