Gość
19 sierpnia 2023 r.
We stayed 7 nights at this hotel but we will never go back again! The positive points are the following: - the location is nice with a beautiful view; - the staff at the restaurant is amazing, big up for them; - the concierge is reactive and professional; - the room is clean. The negative points are these ones: - the access to the rooms is not ideal with many irregular stairs, so if you plan to wear heels or are not trained, better avoid the place; - the room is very basic, with no luxury equipments; - the access to the bath is complicated even if you are tall as you have a quite high wall to walk through; - the air conditioning is very noisy and the curtains let the light enter, so you don’t sleep well; - the balcony was small and full of ants; - the bed was not comfortable; we asked for a smoother one and they provided us with a topper, which helped a bit but it was still not comfy and we had back pain because of that; - the breakfast is ok but always the same: you expect better in a five stars hotel; - the parking is not big enough for the number of rooms, so you’d better not come too late to the hotel; - there is no iron in the bedrooms and no solution for your clothes except using the paying laundry of the hotel; - we asked for a late checkout but this was impossible per principle for them; we felt that they did not want to make any effort; - the towels for the swimming pool are old and not fancy as you would expect in such hotel; - last but not least they messed up with our invoice and charged some services twice: luckily we checked but otherwise we would have lost 580 euros! This is unacceptable! We asked for a detailed invoice but were told that it was not possible! No excuse from the receptionist and she even told me I could have spotted that before! When I asked questions she said: “do you understand what I mean??” by using a very condescending tone as if I was an ***** but luckily I was smart enough to check my bill. I had to wait two weeks to get my refund but never got the final invoice. - Finally we paid 500 euros per night and this is theft considering that there is nothing luxurious be it the service or the infrastructure in this place! We don’t recommend this place that we find overrated and strongly advise to pass your way. Sardinia is beautiful and you can have far better for the same price!
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