Holiday Inn Ashford - North A20

Aside from a couple of issues Kelly, Caitlin and Marta meant this trip surpassed our expectations. From booking to departure nothing was too much trouble. With two young babies this makes all the difference. Spacious room, two cots, kids eat free, convenient parking. Location suited us with trips planned to Leeds castle and Port Lympne. Staff friendliness was great from all but especially Caitlin who was always on hand at dining times and helped with our girls. On site playground old but handy. Only minor issues were the early maintenance work / noise on our first morning, room servicing on first day and some confusion about late check out. All in all, highly recommend!

Fantastic stay.Only for one night so didn't get to use any facilities.Room was great.Clean and had a great night's sleep due to the extremely comfy beds.

Need some repair work on bathroom

This was a good stay, greeting by reception staff was great. I was in room 4, which was spacious, bed comfortable, ensuite good size, desk to work at. The only downside in the room was there was no ceiling light and the glazing was single, so got some road noise. I also ate in the restaurant in the evening and the food was pleasant, not a huge menu.

Mixed bag. The food options were really great and in particular they had a lot of great vege options, all of which tasted lovely. Good experiences with the restaurant staff, who were all lovely. The room was big but the bathroom ceiling had mould, several of the towels had legitimate holes in them and when we had the misfortune of needing to move the bed (no bedside plugs, just the lamp plugs that were central behind the bed), you could tell nobody had cleaned behind it in months/years. Couple of other bits, when we booked we were told there would be an NHS discount but the reception manager denied this. When we checked in nobody mentioned that you have to buy breakfast the night before to get the cheaper price and then the reception manager (Monika) was deeply unhelpful and quoted "policy" when I explained that I am not clairvoyant so had no way of knowing to buy breakfast in advance (this was eventually resolved by the restaurant staff but led to an unnecessary argument). Good location for accessing Kent.

Another excellent stay at the Holiday Inn north Ashford. As always a lovely warm welcome from the staff and manager- a charming gentleman , who, when we arrived was doing his best to help a group of bikers who had suffered a breakdown . A real old school hotel with friendly staff. Excellent comfortable, clean rooms a great restaurant with great food and reasonably priced. This hotel has to be one of the best Holiday Inns and at this location is a great place to stop over on - route to the continent. Little else to say. Great hotel great people and good food. See you next trip.!