Tanoak Hotel

房間很乾凈，周邊環境很好，食物味道很好，大廚和服務員都很熱情，還有一些表演活動，非常nice的體驗～

設施保養的不是很好，但房間挺大的，進出都有安保檢查，安全性可以

The hotel's rooms are grimy and unkempt, with stains on the sheets and a musty odor from the AC, I seriously can’t sleep. There is hair on the pillows and sheets. The pool resembles a murky swamp more with debris & sand very evident on the surface and floor. The staff exhibited a shocking lack of professionalism except for Mr Isaac who is doing his best but he’s surrounded by inexperienced and untrained people. Front desk and sales exhibited a horrible attitude displaying apathy and rudeness towards our concerns. The price point indicates luxury, not close to being a luxurious hotel. Hospitality is non-existent; we are treated like inconveniences rather than valued patrons. I stayed for a whole hour and still didn’t get a clean pillow after finding hair on my pillow, the room service went to the room close to mine to fetch me one and guess what, IT HAD HAIR! The lunch food was fine, in the dinner the food was bland and uninspired, resembling cafeteria fare at best. Very very un fresh seafood and shrimps. Overall, an utterly disappointing experience that I wouldn't wish upon my worst enemy.

Best hotel ever we enjoyed every moment of our vacation and our kids so attached to the animation team they are the best and the food is amazing we loved everything❤️👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻

The hotel is small but nice, food is ok and place is clean, however very poorly managed. The fine details of making it a great place to stay were missing: Very loud music day and night, reception representatives and related staff need to be more helpful and need to get some training on customer service. Using the beach experience was terrible during Eid holidays!

Hotel is very expensive raising expectations of comfort and location, the website and description on booking sites give an impression that they have a beach. They don’t, it’s 10 minutes away by car and you have your make sure you take towels from the hotel with you, it’s super crowded, commercial with 10 rows of beach chairs lined up with a construction site behind you and the sea Infront. No privacy, very noisy as every other guest has their speakers on, not a place to read relax or just enjoy nature in. The hotel itself is in the middle of a residential compound, very much as if you stay in a suburb of cairo, the view is that of swimming pools or buildings and some greenery. Rooms are clean and basic, not fancy, which is good if you’re not paying for it, but since we payed a ridiculous amount per night we expected more in way of comfort, food quality and maintenance of rooms (maybe this price was inflated during the Eid holiday). The staff were nice and helpful, the entertainment in the evening was catering to different tastes and was not too loud which was a relief, quite nice actually. If you want peace and quiet take rooms looking towards the back of the hotel away from the pool which is a bit noisy. All in all it was a pleasant experience if it was not for the fact that guided by the cost we had set much higher expectations and felt tricked specially by the fact that it definitely is NOT a beach hotel. I looked up prices of front row, beach access villa rentals and found as a family needing 3 double rooms we would have payed one third what we payed at this hotel and would have gotten nature, beach, peace and quiet without compromising comfort. Again I need to emphasize that staff were really kind and helpful

My recent stay at Tanoak Hotel left a lot to be desired. From the noise disturbance to the lack of a private beach and the unfortunate case of food poisoning, the overall experience was far from pleasant. Let's start with the rooms, or should I say, lack of peacefulness. The walls must have been made of tissue paper because I could hear every single sound from the neighboring rooms. The constant slamming of doors throughout the night made it impossible for me to get a decent night's sleep. It was as if there was no soundproofing at all, resulting in a restless and frustrating stay , The bed was reminiscent of rocks masquerading as mattresses, left me with a severe back pain. One of the main reasons we chose this hotel was the promise of a private beach. Unfortunately, upon arrival, we discovered that there was no such luxury. The hotel failed to deliver on its advertised amenities, leaving us feeling deceived and disappointed. It would have been a nice bonus to have a tranquil beach area exclusively for hotel guests, but instead, we had to share overcrowded Beach. To make matters worse, my husband suffered from food poisoning on our last day at the hotel. This was an incredibly distressing experience, exacerbated by the fact that there was no hospital nearby for immediate medical attention. We were left in a helpless situation, with no option but to check out the next day and travel back home with my husband in such a sick state. Our journey was frequently interrupted as he had to stop every couple of kilometers to vomit. This not only added physical discomfort but also cast a dark shadow over our entire stay at Tanoak Hotel. In conclusion, my stay at Tanoak Hotel was nothing short of a letdown. The constant noise from neighboring rooms, lack of a promised private beach, and the distressing case of food poisoning made this trip a complete nigh**are. I am deeply dissatisfied with the experience and would caution others who are considering staying here. Tanoak Hotel needs to address these issues promptly to ensure that future guests do not have to endure similar disappoin**ents.

Guys i want to share my horrible experience in #TANOAKhotel #AinSokhna Every single night we stayed at that place, there was an electricity outage (On& Off) Problem starts at 7 pm and reaches the peak starting 11 pm till 8 am (sleep time) and because alot of alarms go off when electricity is out, it wakes us up constantly because electricity keeps coming on and off about 15 to 20 times until it stays on By then, we’re wide awake and extremely tired the next day to enjoy anything. We couldn’t sleep and when we woke up, water was cut!! When we called the reception they didn’t anawer, and we went there asking for the manager receptionist reply was manager is sleeping and i can’t call him!!! And regarding the electricity and water outage they claim that this is general issue and they don’t have solutions for !! Problem is related to their own generators! We and other guests called tourism police seekig their help as we can’t find any responsible person to talk with!! Pool is not clear Beach is so far from the hotel and very poor facilities& service there.. No security in that place, it’s unsafe especially for girls only Talking about the staff, here is my review: So unprofessional Zero hospitality Zero management Zero availability If you guys wanna drain you vacation, go there!! This is the worst experience i’ve ever had ☹️☹️ DON’t RECOMMEND AT ALL

We enjoyed our stay here, very clean, friendly staff, convenient with kids. Pool is good , the buffet was really nice with lots of different types , Rooms are spacious, its also so nice at night , we had so much fun here. And planning to visit again