SinceWed
12 lipca 2024 r.
My recent stay at the Athenas Avenue Hotel, located at 182 Syngrou Avenue in Athens, was determined by the travel agency Viagens Abreu as part of their "Greece with Meteora" package. This purported 4-star hotel, however, was far from satisfactory and left me deeply disappointed. Cleanliness and Hygiene The cleanliness of the hotel was alarmingly poor. Upon arrival, I was greeted by an elevator filled with dead mosquitoes, a sign of neglect that was only a prelude to the horrors awaiting in my room. On the first night, I thought it was mosquito until the second night when the bites were clearly in a pattern of bed bug infestation. The photos speak about the hotel. The room itself was infested with bed bugs, and I sustained numerous bites over my two-night stay. The photographs I took clearly depict the infestation, and as someone highly allergic, this was a particularly distressing experience. Shockingly, the reception staff seemed unsurprised by my report. Location and Accessibility The hotel's location is one of its major drawbacks. Situated in an isolated area, it is far removed from any of Athens' main attractions. This makes walking impractical and leaves guests without options of restaurants or stores, severely limiting convenience and enjoyment.(There is one restaurant right in front of the hotel) Service and Amenities The service at Athenas Avenue Hotel was equally disappointing. The lack of daily excursion flyers or amenities typically expected from a reputable hotel was notable. This establishment appears to cater exclusively to tourists on package deals, with little regard for enhancing their overall experience. The reception's indifferent response to the bed bug issue further exemplifies their poor customer care standards. The contractors hired by Viagens Abreu to manage the guests were more focused on obtaining positive feedback than addressing actual concerns. Upon our arrival from Lisbon, their manager was eager to get a questionnaire filled out, an impossible request given our immediate need to settle in and rest. To add insult to injury, "Viagens Abreu," the agency behind the package deal, showed a callous disregard for our predicament. At the end of the trip their response was as appealing as it can be. After contacting the agency they did not even reply . They just ignored all the misery they created . In fact, despite being aware of the issues at hand, they continued to funnel unsuspecting travelers into this veritable disaster zone . Needless to say that following our distressing encounter with the hotel's conditions, attempts to communicate with "Viagens Abreu" were , as mentioned before, met with silence. They displayed a complete lack of accountability and empathy. Their response was none! Dining Experience The only redeeming feature of my stay was the breakfast, which managed to earn some positive reviews. However, no breakfast, no matter how enjoyable, can make up for the severe shortcomings in cleanli
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