Gość
25 czerwca 2024 r.
My wife and I stayed with yourselves on Saturday 22nd. We arrived, and checked in seamlessly. When given our key card (room 219) we then made our way to the room. Whilst going down the hall ways, there was a cleaner who was vacuuming the hall, who didn't move for us walking past. Fairly rude. When we got to our room, the heat nearly put us out, however seen the fan and turned it on. There was 2 complementary bottles of water, which 1 was opened and half drank from, along with 1 glass. My wife called reception, and willingly, they arrived fairly promptly with a new bottle of water and glass. Looking around the room, there was a lot of yellow stains all over the carpets, more than 6 different hand prints on the suede headboard to which we couldn't then wait to get out of the room. We decided to go for a drink at the main bar. Dear me, it really was not like the last time we were there. The floors were sticky from drink clearly being spilt on the floor. Anyway, trying to still enjoy the evening, I ordered 2 cocktails. 21 minutes later (and standing at the bar) I received them. I had also ordered a plate of chips, so I told the bar man my table number (7) and I went and waited. We had finished our drink and the bar man was passing, so I ordered another 2 drinks. (Still no sign of my chip that was ordered)Barman took order, said he would chase the kitchen and then informed us that they ran out of pineapple juice, so would struggle to get 2 cocktails made. He then brought them back and said he just about had enough. (£9.50 each, and it felt like we just had to do with it?) We drank up and left to go back to the room. We then started to get ready for the SPA, we took our robes out form the wardrobe, to which mine had 2 holes under the arms, and my wife's was in a very used/abused condition. The expectation levels that I had of this place (which was the same price as the Galgorm!) just started to get lesser and lesser. Arrived down at the suite, and to be honest, this was one of the better experiences we had. Very relaxing, and nice reception staff. We came back up, got dressed and then went down for dinner. The food was lovely, decent atmosphere but the waiting time for drinks was, again, terrible. So much so, 1 gentleman got fed up waiting, said a few words to the barman and then left. Overall, I would give this 5/10. I spent over £600 in total, and I most definitely was not staying in a 4 star Hotel. For that reason, I will never be back and will just be using the Galgorm. I am not one for feedback, but I felt the need to express my annoyances considering the amount of money that was spent. The place is tired looking and in need of a modern revamp, along with ensuring you have the correct staffing levels and experience. Thanks -Sam
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