W Austin

Central hotel to many downtown restaurants and bars. Our stay was amazing. Great customer service. Delicious food and tasty cocktails at the Blue Room! Employees were so thoughtful and welcoming and hotel is beautiful exactly what you would expect from a W hotel.

I spent my birthday weekend here for two nights and selected this hotel due to the location. This hotel was very nice and decor was very thought out and beautiful. Location is also perfect and a lot places were in walking distance. However the reasoning for the 2 star review was the room provided we couldn’t connect any of our devices to the internet. Our plan was us to relax and work the last day there at the hotel before checking out. We ended up having to check out earlier than planned due to this issue. The staff did tried to help us connect but said they would not give us another room. We were frustrated that they were blaming our devices since no other guest was complaining. We were able to connect in other areas of the hotel just fine but not in our rooms. This ruined the experience for us as we had to leave early and take time off of our work day to commute back home. We spent a lot of time just trying to trouble shoot the internet and waste several hours of trip and never got it resolved. The failure of service to accommodate us in another room is unfortunately the reason we will not be choosing this hotel again when we come back to Austin.

Cedric was as genuine as they come. Prompt, courteous, and extremely personable. As I told him to his face, I highly doubt he will have any issue finding success throughout his life, as long as he he keeps the exact same tenacity as he currently possesses. Job well done - kudos!!

The W Austin is always the best place to stay when visiting Austin. They have the most comfortable linens and beds. The location is great! We love everything including the valet service! Anthony and his crew are so quick and attentive! Looking forward to coming back!

What an amazing place! From the unbelievable bar and food to the fantastic valet (thanks Anthony!). This is the best W I’ve stayed at. Great for business travel as you never have to leave for an amazing meal. The room is clean, quiet and well appointed.

We discovered our car had a flat tire while it was parked in the W parking lot. The concierge team was incredibly helpful and recommended a tire shop right down the street. The valet team immediately began charging their tire air compressor. Cedrick helped us pump up our tire enough that we could drive the car to the tire shop down the street, rather than needing to call a tow truck. Cedrick was so kind and helpful and made us feel at ease during a stressful situation. We really appreciate all of the staff, especially Cedrick! 10/10 experience at the W!