The Ritz-Carlton, Bachelor Gulch

Always top notch, above and beyond service!

We have been going to the Ritz Bachelor Gulch for the last 10 years and recently realized that it was no longer a family friendly resort. Our daughters are now 17 and avid skiers so we are able to stay at the nearby Westin (another marriott property) which we find to be more suitable for families. It has become very evident by the techno music that is blaring when you ski back to hotel that the Ritz is promoting a more club like atmosphere. If you are looking for that you are in luck. If you prefer the days of the live mountain music in front of the fire, those days are long gone. One other thing I might add, the turnover of employees is yet another sign of days long gone. We used to have the same staff every year, now it is ever changing. The club is not like it was either, the quality of food has gone down and the fancy coffee machine is broken all the time. Very disappointed that our favorite winter getaway is now a memory of the past. I will say the one thing that has stayed constant over the years is our friend we made years ago who walks around the lobby and club and tells us which mountains have been groomed. If he ever leaves, that will be very sad!

Three words: Perspective. Context. Expectation. We are not who you’d usually expect to stay at a Ritz-Carlton. We’re a hard working middle class couple from rural Ohio. We saved up for a long time to finally have a honeymoon after 13 years of marriage. This was also our anniversary trip. Off season rates are the only way we could afford to stay at this gorgeous resort. We knew that the Ladies and Gentlemen of the Ritz-Carlton were renowned for their tremendous levels of service. What we did not expect was how warm, welcoming, and casual that personalized service would be. Unlike another luxury property we stayed at in Vail, the Ritz-Carlton Bachelor Gulch welcomed us with open arms with no judgments of our status. The staff genuinely seemed interested to get to know who we are and make sure we were truly happy. Simply, everything exceeded our wildest expectations. We actually wished we spent the whole week here rather than splitting it with the other property in Vail. There was absolutely no reason to leave the resort. Everything we needed or wanted was here. We received truly tremendous service from Johnny and Matias at Wyld. Win from the Great Room. Nolan from in room dining. Angel from housekeeping. Nik from valet. Cheyenne from Sakaba. You all made us feel like we were visiting family. You welcomed us into your home.