Nilima A
12 września 2024 r.
August 2024 1-star Review: Disappointing Experience from Start to Finish I wish I could say our stay was enjoyable, but it was a disaster from the moment we checked in. The staff was incredibly rude and unhelpful, acting as if we were inconveniencing them every time we had a question or request. The air conditioning in our room was broken, and despite multiple complaints, nothing was done to fix it. We were left to endure the heat during our entire stay. To make matters worse, the hotel completely misled us about an excursion they arranged for us. On our second night, the reception staff provided us with details and even recommended the tour guide. But when things went wrong during the trip, the hotel staff suddenly pretended they had no idea who the guide was or that they had ever arranged the excursion for us. This dishonesty was infuriating and made the whole experience even worse. This hotel is far from the 5-star experience it claims to offer. The poor service, lack of accountability, and terrible attitude from the staff made our stay unbearable. I would strongly advise against staying here. UPDATE ON THIS REVIEW !!! I was contacted by the hotel a was asked if I can take the review off they will contact the excursion manager and get them to contacted me however one phone excursion manager and it been 2 weeks now reply back and hotel did admit they know the excursion agency when we was in Turkey they refused to know the the excursion agency
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