Schmelmer Hof Hotel & Resort

Terrible hotel - expensive meals and don’t like bikers. Treated us with poor respect - not sure if that was because we were English or because we were bikers but we suspect the latter. Expensive hotel to have no air con or even a fan it the room.

This is a beautiful hotel with incredible amenities such as pool and saunas. The rooms were very well appointed and quiet. We wished we had booked a longer stay here.

This is the worst sleep I have had in many years of business travel. The mattress on my bed was thin and unsupportive, the sheets were man made fibres. As for the pillow it was completely ruined. After one night with less than 4hours sleep I complained and reception agreed to put new pillow and cotton sheets.... This did not happen.. The hotel is OK but a bit outdated- forgivable if you aren't sleeping on nylon sheets. Awful.

Front desk staff gave inaccurate information re meals and general facilities.

I was simply, dumbfounded. Either the requirements for a 4 star rating have gone down or this place got lucky. We didn't visit the spa area, so I can't comment on that. Breakfast was the only highlight from this hotel the only thing we found that was at all worthy of a high rating; the breakfast set up was really well done, there were several options for a wide variety of breakfast tastes, eggs were prepared fresh and the dining room staff worked quickly and efficiently. So, the rest. We checked in on Friday evening, the check in was smooth and the receptions personnel we courteous and professions. At first glimpse, the room (510) appeared ok, until until we sat on the bed. Two difference types of mattresses, one either very old or just poor quality, it literally bottomed out sitting on it. The furnishings look old and little more than just thrown together, and the bathroom motive was 60' or 70's at best, and, the electric vent was at head level in the shower. To make it better (or perhaps it was a blessing) all throughout the room and bathroom was simply horrible lighting you couldn't see to brush your hair. Friday evening we had dinner at the hotel. What can I say, the staff is not the same staff as breakfast. Could not discuss wines with any level of understanding, couldn't remember our order, brought the wrong wine, we asked for at least 10 to 15 minutes between appetizer and main course, yet it was all delivered together, the food was delivered warm and the meal was ok at best...definitely not worth the cost. We didn't eat there again and we wouldn't. But, the bar. I have been all throughout Europe, stayed in countless hotels, and the one thing that makes or breaks a hotel is the bar, more than that, the bar tenders. The Bar in this hotel looks great and appears really top end, I have to say, it looked great. But, that is where it stopped. The young lady behind the bar had simply no idea what she was doing, how to mix drinks how to tally the bill, forgot who ordered what, mixed the wrong mixes. was difficult to talk to at best, wrong glasses for different drinks, and no idea what the recipes were, she had to continue to go into a drawer on the side and read the instructions over and over for each drink. All this was one a very busy Friday and Saturday night. It was just...frustrating and a horrible reflection on the hotel management. What a shame...it had such a good write up and really a mountain of potential, it was really just a disappointing stay. Deserves one start, but gets two for the breakfast.

Superior room with balcony and kitchenette is very cosy and convenient. Staff very kind and happy to provide assistance. Spa facilities simple yet clean and easy to utilize. Location ideal for excursions throughout region.

Nice staffs, good breakfast buffets and dinner at the restaurants. indoor pool and saunas are a couple of amenities that were great to utilize during the cold December weather.

Good value for money

Ich war vom 8.4. bis zum 28.4 im Schmelmer Hof und kann das Hotel leider nicht empfehlen. Es war für mich eine große Enttäuschung. Der Empfang mit 2 jungen Männer besetzt war nicht freundlich. Mein Koffer, Kleidersack und Taschen mußte ich vom Parkplatz, über die Straße, mit dem Hotelwagen bis zur Rezeption, ohne Hilfe vorfahren. Mit 79 Jahren, ein Kraftakt. Das Ambiente erinnerte mich an die frühen 70er Jahre. Die Bilder im Internet haben nicht mit der Wirklichkeit übereingestimmt. Das Zimmer 401 ist sehr klein, hatte ein kleines, dunkelbraunes Badezimmer, mit einer kleinen Duschkabine, mit hoher Duschwanne und schwachen Wasserdruck. Der Teppich war fleckig. Der Holzboden auf der Terrasse war stark mit Moos behaftet und sah nicht gut aus. Aber der Zimmerservice, eine liebenswerte Dame, war sehr nett. Das Frühstück mit frischen Brötchen und Brot ist für mich Qualität. Leider Fehlanzeige. Dafür gab es billige Conveniens. Da ich keine Fertigprodukte essen konnte, bat ich um Toastbrot, welches jeden Morgen für mich in der Küche getoastet wurde. Denn ein Toaster war im wahrsten Sinne nicht vorhanden. Philadelphia Frischkäse gab es auch nicht. O-Ton der Servicekraft, dieser Frischkäse wäre zu teuer. Der Küchenchef hätte das angeordnet. Jede private Pension strengt sich an, setzt auf Qualität und wollen auch dem Gast verwöhnen. Einziger Lichtblick im Hotel war der Spa Bereich. Eine sehr schöne Anlage. Fazit.: Im Kurmittelhaus hatte ich für 3 Wochen, jeden Tag Anwendungen. So hatte ich auch Kontakte zu Einheimischen. Einige sagten, daß der Schmelmer Hof früher eine gute Adresse war und heute, leider nicht so guten Ruf hätte. Dem ist nichts hinzuzufügen Ich habe für das alte, kleine Zimmer pro Nacht 130 € gezahlt.2600€ für 20 Nächte. Das Hotel hat keine 4 Sterne verdient.