Best Western Plus Hill House

This hotel is absolutely lovely. The grounds are kept clean and the staff is friendly. The ice machine wasn't working but it's a very short distance to the second set of rooms to get some! All in all 5 stars and we will stay again

Great value for the money, just a 2 minute walk across street from Amtrack/Greyhound. Pool, restaurant, nice large room. Not far from the old downtown...

Nice and clean hotel. Only downside was the room smelled like sweat the whole time other than that a decent room for the price.

在鎮子上交通方便，有簡單的早餐，這個季節給上暖氣了非常温暖，房間也大，衞生服務沒什麼可挑剔的。

Really nice big rooms, very clean and comfortable. Sort of cheap on the toiletries and complimentary items and don’t expect to get a late check out here. They are very tight with this offer. One time I arrived at 2:30 am due to work and I requested a late check out at front desk; which they obliged. Next morning I had 2-3 room attendants banging on door at 30 mins til normal check out time of 11 and. Even though I informed each person they kept coming; which was followed by the manager calling room and informing me I missed check out; to which I let them know I had requested and was approved to have a late check out at 12:30pm so as to recapture some sleep lost from working late and indeed checking in super late. The manager didn’t believe me, so I got to a point where I couldn’t be as polite and told her that I was going to check out at 12:30pm because that is what was agreed upon checking in, and where her problem should lie is with her attendant who works overnight and their lack of either communication or policy direction of her manager but in all of this she should not be accusing me the customer of lying or become rude and hostile until she spoke to her employee and gotten the information from them. I am not surprised with the current climate of customer service and the continued dissolve of good business and customer satisfaction. Made me feel they weren’t doing well and couldn’t handle an hour more of wages of the maid. I don’t know

We stay here every year in January. It is convenient to walk to the arena across the street. El Mexicali restaurant is walking distance. Great location.

Supervisor was VERY rude at check in. Had us waiting for 20 min just standing there without any acknowledgment she asked for ID and credit card. Reservation was made under a different name then she proceeded to say I can’t find anyone under that name. I told her reservation was made under a different name and that was the end for her. She started giving attitude asking “why I didn’t tell her since the beginning, anyone who makes a reservation automatically knows to give that information out”. I then told her she never asked and how was I suppose to know what she was doing if she didn’t ask which is her job and had already had us waiting there for 20 min. I asked to speak to supervisor because that was no way to talk or greet your customers. She said she was the supervisor. I asked to be given a business card of someone above her. One of her assistants walked in at that time, I believe she was Korean, very nice young lady. Our stay was for two nights. We were there for a Cheer competition which meant there was so many little ones, younger girls etc. My friend was followed to the event, was approached by this man who was escorted out because of his suspicious behavior. Multiple parents had brought it to our attention not to let the girls walk down the hall alone because of this creep. Come to find out, it was the same man who followed my friend to the event. Many parents reported this to front desk. We were told they couldn’t do anything about it because he had a room there.

Empty body wash in bathroom. Breakfast could be purchased on sight for $10 per person, which we did not utilize.

The room was smoke-free, however, it had I light smoke smell. A yellow stain of water showed on the ceiling, and repaired spots showed on the ceiling. Some areas needed some dusting and cleaning. The only positive of my room was the beds, the sheets were clean and acceptable. Lastly the price did not reflect the quality of the room-over price.