Stay19929959827
23 października 2023 r.
Very disappointing experience . I was specifically looking for a hotel with a hot tub. I called ahead to make sure the hot tub was in order as I am recovering from a back injury and really wanted a soak. Upon arrival, we attempted to go in the hot tub but the water was literally scalding hot. My husband went to the front desk to tell them of the danger and see if it was possible to turn down the temperature. The response from the desk clerk was “no, but it would only be open for ½ hour longer anyway.” I attempted to come in after my husband and found that I was trapped in this outdoor pool area. The door within the 6 ft fence surrounding the area only opens from the outside or by reaching your hand over from the inside. But at 5’2”, I could not reach the lock. The original door handle, which would have been at waist height, was missing as there was a large hole in the door. My husband came back and let me out and we both went to the desk. I nicely tried to encourage the fellow on duty to go feel the water as I was concerned someone, especially a child, would be burned. He said, “ Oh I can’t. I am not allowed to.” He said he would let maintenance know for the morning, but made no move to close it that evening. Regarding being locked in, he commented that it had crossed his mind about someone being unable to get out and that he would mention that to the manager too. Less notable, but still noticeable, were various bits of trash throughout the pool and hot tub area. On a plus note, the bed was comfortable though the room had a loud older style air conditioner. The general feel was a need for upgrades. The breakfast was included but just your general powdered eggs, pre-made omelets, spongy potatoes, and waffle maker. When I checked back with the front desk on the way out about the hot tub and pool matter, the person on duty said a manager would call me the following day. That seemed a bit inappropriate, but regardless no call came. I don’t normally complain but those are safety concerns so now you’ve been advised.
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