Booked two rooms back in January to travel in October, as both parties have mobility issues I requested two ground floor rooms close to the pool area, I was very pleased to receive an e-mail shortly afterwards confirming that my request would be no problem at all. On arriving at the hotel I was very surprised to be told our rooms were on the first and second floors, this was totally not acceptable due to the very steep steps that have large risers and both parties could not manage these. After much discussion and showing of e-mails eventually we got one ground floor room and a promise of the other one in three days time, although this was not great it was the best we could do in the short term, three days later we did get the second ground floor room as promised but not a good start to our break. The hotel itself is a short walk from the main street in Candidasa where most of the shops and restaurants are, some restaurants will provide a free shuttle service locally. The whole hotel is now a bit dated and showing signs of age, quite a few of the sunbeds need repairing. The staff are very friendly and helpful and always smiling and saying hello. We had breakfast included in our deal, which was ordered and cooked fresh, the hotel has direct access to a small beach and there is some nice snorkelling to be had but needs to be high tide as it does get very shallow when the tide is out. You can see lovely sunsets from here most evenings. There are massages available near the pool at reasonable prices, but we prefer to have them in town as it is more comfortable in air conditioning. I don't think we will be travelling back to Bali, but if we did, I think we would use another hotel in this area as there are so many to choose from.
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