Pee Hock John
9 lutego 2024 r.
I had informed the hotel that I will only check in after 12 midnight of 8/2/24 as my flight only arrive in Bangkok at 10.35pm.
The hotel has plenty of time to make sure the room is in good working condition but to my surprise, after I came into my room (2061) and after I put all my stuff, toiletries in place, I wanted to take a hot shower. You guess what? There is no hot water!
I rang the front desk and all the duty manager could say is there is an issue on the hot water for the room and ask me if I want to wait 20 minutes to let Engrg Dept rectify it or he change the room for me.
I took the option of change room as I do not want to have to wait another 20 minutes. It was only after another 5 minutes and my call again to front desk that a hotel staff came and took my bags to bring me to another room (2055). Now guess what? It is a disable room!
I make a complaint to the duty manager and all he could say was sorry that he overlook? So much for the slogan stated on the keycard - “Your Key to an extraordinary stay”. Indeed extraordinary in the poor sense!
It will be the last time I will stay with Marriott and I can’t help if I am not treated properly because I book through trip.com (agent) and not through the hotel itself. Kind of like they are not too concern with guests that do not come through their hotel booking system.
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