Grace Hotel

Grace hotel is under construction. No or non-existent Wifi. Arrived to check in but they couldn't find my reservation. I understood, things happened, and I messaged Trip.com. The Trip help desk specialist, "L," who responded to me, is very helpful. He called the hotel and told me to wait. When he messaged me back that the hotel found the reservation, and check-in with the front desk again. That's when the bad experience began, the guy at the front desk, refused to checked the reservation information again. He said that is nothing to check. I politely told him, it was the hotel's mistake, everything should be good now. He refused to give me his name when I asked. I have to keep pressing him to check. When he finally checked and found the reservation, he gave me a room. Apparently he gave me a smoker room with lots of noise (even after 2am). I'm too tired to change the room. Needlessly to say, I will not book this hotel again.

The good side of this hotel location ,close to BTS ,7/11, mall, restaurants,.

The hotel building is extremely run down on the outside. Inside is updated - a nice lobby. However, be aware the hotel is in the Muslim quarter of Bangkok and most of the guests are middle eastern men. I don’t suggest for sole female travelers. As a man, it was not an issue for me. There are dozens of *********** outside the hotel doors at night. There is club music playing on the first floor late at night so avoid lower floors. Customers service is not the norm for Bangkok. I found the staff to be cold and unwelcoming but housekeeping staff is very nice.

The hotel is overall ok, the room was clean and big enough. However, the environment is quite weird specially at night. Also there're parts of the hotel that seems to be on construction so its not fully functional.

I encountered one problem during my stay, which is that there is only one elevator available and it serves all floors, which causes delays in going up or down. This is due to the renovation of the hotel .. Some rooms on the ninth floor smell of smoking through the air conditioning vents.

They may under renovation,the smell of room was terrible,and front desk service so bad