Hotele niedaleko Port Zante, Basseterre

The hotel seems to be under construction, however the staff members are equipped to handle all and any issue that may arise The staff members that went above and beyond to assist as needed are Front desk Stephanie and Bella - professional, reliable and industrious . Both are kind and willing to assist with effective results noted at all times. Restaurant department Rachel and Cherise - friendly and competent with great interaction skills Landscaping Ricardo was always eager and willing to get customers fresh coconuts on site. No request was too difficult for him, he demonstrated his willingness to keep customers happy. He is very kind and very humble . Security Kevin is professional, precise and focus on keeping staff and customers safe as evident by his frequent rounding of the building and ensuring safety with his high sense of awareness. Ikesh is professional and thinks outside the box to resolve any concerns or issue that guess my encounter. He is both proficient and skillful.

Where should I begin??? My family and I was veryyyyy skeptical about booking the Royal St.Kitts Hotel because of all the negative feedback we've seen pertaining to the water situation. But we've decided to experience it on my own, which we didn't regret taking that leap. Our time spent there was exceptional, the check in process was real quick and informative (shout out to Ms.Shermain Paul, you did your thing 😁)I really wish the other agents would take a page from your book, not all of them wasxas pleasant and helpful. But never the less... moving on...Our room was very lovely with a wonderful lake view. We had everything we needed(home away from home). 2 restaurants on site, also on the outside you have other options. Supermarket at your convenience, also beach access and quick taxi service. It was a great 5 nights there. Who knows, maybe next year same time same place.

Having spent 3 weeks here to really experience a ‘holiday’ rather than staying at our beautiful family home from home on the island- this review should’ve been better but unfortunately it’s down to individuals who clearly do not understand the importance of hospitality and customer service OR it’s probable that they are selective with which guests they treat appropriately. This hotel really needs to revisit staff training to educate staff etiquette to ALL customers from ALL parts of the globe… Mumbling comments between themselves in native tongue thinking guests do not understand what is being said is PURE ignorance and demonstrates slack attitudes. You would expect staff to remain professional at ALL times and represent the brand you work for in a positive light. Perhaps feeling just a little too comfortable in job security and relaxed here to care that much. Some of the attitudes do not match the beauty of the island. We do recommend you don’t believe the hype and try a different hotel on the island as the praises sung about the Marriott do not in anyway match the service. We were told when asked which hotel is the best on the island that it was this one. However we had family members stay in the other hotel up the road and they were very happy. Clearly St Kitts is proud of this hotel standing out in all its splendour but sadly some staff are letting it down. The hotel itself - PROS are that you have no problem getting Sun loungers by the pool. The hotel room we had was spacious & sufficient. Albeit showing signs of tiredness and in need of much TLC for what you’d expect from the brand. Rooms quite clean. Hareem thank you for being so accommodating and one other male staff member in the snack bar- quite young, dark with a lisp, braided locs- maybe you could teach the others a thing or two about personality. Some of the pool staff were nice and a guy who dealt with the cabana for us. Emerald Spa staff were nice. Sorry didn’t catch names. Gym was decent and it’s Lovely that locals can use the hotel facilities and beach. CONS some staff demonstrate questionable mannerisms as if they aren’t used to hearing different accents. Very inconsistent room service, more often than not you don’t get what you ask for on the menu. Then to rectify it you are charged again the room service charge (I did finally speak to deputy manager about this and was dealt with courteously - thank you). Nothing really here at the hotel to do for children- think you’re missing a trick there. No real greetings during our stay in the lobby, some staff look miserable and unapproachable. Again selective attention only to those I presume they think they’ll get a ‘tip’ from. A few bottles of complimentary waters handed out on check-in…meh. On arrival to the hotel, I left my card on the room for charges and noticed numerous online debits all within the space of 10-15 minutes of each other for numerous amounts ranging from £30 to £400. Luckily they had all declined as I hadn’t

The view from our room was phenomenal. I have not been anywhere or seen anything quite like it. It’s was so therapeutic. My daughter said it was like living in Noah’s Arc – come 3pm and a monkey family make their way to the mango tree outside our room. You can watch sheep and cows walking by in the distance too. Mountain peaks to the left and an insane sea view right ahead. You can see St Kitts in the distance. It’s paradise. Unspoilt, tranquil and serene. The bed was so comfortable. Our room, which is more like an apartment is cleaned daily. All of the staff care about this hotel and the customers. We were greeted and looked after by Derrecka who is graceful, efficient and sophisticated in her approach to hospitality. The manager Christine is lovely and warm and goes the extra mile to make you feel special and welcome. It has a real family vibe. Christine gives us a special tour of the island and we love attending yoga classes with her. The teacher Moira is brilliant. We wanted a massage and they booked an amazing therapist who came to our room. The food in the restaurant is wonderful. The pool is amazing and warm. We chose to take the local bus into town and to the beach, they go fairly regularly from outside the back of the hotel at the bottom of the drive. Mount Nevis has natural beauty and sophistication. My daughter and I had the best holiday here.

We had a great experience at this hotel. We had a swim up villa which has 2 bedrooms with queen beds. Each room in the villa has a separate air conditioner so everyone could be comfortable. There are sliding doors in the bedrooms and living area to plenty of patio space and even a small “backyard”. There is a view of St. Eustatius from the patio and of the sunset. We stayed for 12 nights. There is a restaurant and bar on site. Every meal we had was top notch. Every staff member we interacted with were so friendly and helpful. There is a large swimming pool and a jacuzzi, even a children’s play area. I recommend a rental car if you stay here, it’s out of town and you will need transport to the beach and any sites you want to see on St. Kitts.