I made reservations while on the road, actually headed to the hotel. We were about 2 hrs out. I went thru ******* (no problems). I opted tp pay at desk when arrived. After my reservations were confirmed, I realized the hotel was not pet friendly. I called the hotel directly and spoke to a gentleman. I informed him (all i just typed). He told me the hotel policy on dogs ( they do accept service dogs). So he cancelled my reservation but let me know there is a $76 cancellation fee because same day of reservation. I disputed this, he told me to call ******* and maybe they could help. They did help, they called hotel and got same result. ******* called next day to speak to mgr, my reservation was cancelled but now they charged me for a NO SHOW. ******* was done. I called hotel again, of course mgr was not in, so i told my issues again
Was told i would get a call back next day. Still waiting.....
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