Disney's Animal Kingdom Villas - Jambo House

Excellent experience. Family of four including an 8 year old and 5 turning 6 year old. Lots of fun for both kids and adults including Halloween activities for kids. The one thing that stood out was the service. We got a toy from a gift shop at Magic Kingdom that didn’t work when we got back to our room. Of course this devastated the 5 year old. We checked the gift shop at the hotel and shops at EPCOT our next day for a replacement. Finally we talked to the bell service desk and they suggested talking to the front desk about a “runner” to go exchange the gift at Magic Kingdom for us. Never in a million years would we normally ask for this sort of thing, but this is Disney so this is where magic happens right? Well it did. They took the toy, said they would see what they could do and get back to us the next day (our last day). When we got back from our day at Animal Kingdom park the new replacement toy was in our room. Our son was ecstatic and we were very grateful. Can’t wait to come back again for some more magical experiences.

The customer service was excellent. Our room over looked an area where animals ran wild. It was neat that. The room was very clean. The restaurants and bars located at the resort were very good. Very nice outdoor pool areas with food available.

Hotel was beautifully appointed with a heavy thematic African motif. Our rooms were suites with a savana view from which we could look out on giraffes and other furry quadrupeds. The room was insanely far from the main ‘lodge’. A brisk 5-7 minute walk to the main desk/restaurants. This got old after walking 5-7 miles in the parks. Also allow 15-30 minutes for a bus to other parks, eg. Magic Kingdom, vs a 5-10 minute easy monorail ride if staying in the ‘loop’ hotels ( Polynesian/Contemporary/Grand Floridian. Room appointments were ‘thematic’ to African motif. Nice but a bit in need of refreshing. So under-lighted, could not even shave easily, and that was the brightest area. The room itself was, nice, but for price not a great value. Annoyingly half the usb chargers and 110v outlets were nonfunctional, as was the toaster. The staff was courteous, well trained. Generally gave correct information. Very accommodating. Pool and restaurants in hotel great with wide range of adult and kid-friendly foods, albeit Disney-level costs.