Home2 Suites by Hilton Baytown

Room is clean and comfortable beds, we really enjoyed to stay here.

The stay and room was excellent but the front desk greet wasnt so pleasant. My family and I arrived approximately an hour and a half before check-in but we figured we'd try our luck as we've done in the past of asking for a early check in due to our drive time being long from our city of residence. Well the young lady without hesitation nor checking the system for availability said no,not til about 2:30 but check-in is actually is 3pm should there be one.So understanding the regulations and guidelines we had no choice but to wait. she did however asked for my contact phone info in which i saw her write it down and said should there be an early opening she would call.My family and i go to the subway across the street to kill time and eat in whoch we could see the arrival of other customers with luggage in tow entering and receiving a room before us which keep in mind the young lady wrote my contact info but never did i receive a call.We then enter the lobby at 3pm and i asked why was i not called and her response was she did not have my info to do and that all other vistors were checked in at the same time.Well one of the early arrivals happened to be a family member mine therefore i knew it was a lie. Not sure why the treatment was given to me in that form but a little more leniency can give you alot more gratitude. Please give the young lady who's name is Emily some more training in treating your valued guest equally.

Very clean hotel...the breakfast goes pretty fast in the morning, so if you want to eat, come down early. Everyone was quiet, no real complaints.

Clean nice facilities, friendly helpful staff. Convenient location

Parking lot not secure our someone attempted to steal our vehicle and engaged anti theft system. Had to have vehicle towed to a dealership and get a rental to get home. Front desk clerk was nice, but haven’t heard anything from anyone although report was filled out and police was called. Needs security.

The hotel was clean however when we checked out on my way home I got a call from the hotel and they abused me of stilling a blanket from the room which there was no blanket and I have stayed at home 2 suit many time i would not stay there again

very nice room, safe,clean and nice staff. I did not go down for breakfast so I can not comment on that. I would definately reccomend and stay again.

A family trip made special by a relaxing and hospitable lodging experience.

Booked 2 rooms for my employees. They are happy with their stay. Good sized and clean rooms. The front desk lady was very nice and helpful. We will stay here again when we have work in the area.