Hesuoyou Hotel Beijing

Отель рядом с метро , что есть большой плюс . Так же внизу в лобби есть кофейня . Далеко ходить не придется . Что касаемо самого номера , у нас был номер без окна ( нам нужно было побыть всего ночь , поэтому мы не жаловались). Номер большой , с виду все хорошо . Но есть и минусы : шум ночью именно от каких то сливов воды , труб ; был обнаружен прусак ; на силушки унитаза было пятно не воды ( если вы понимаете ). Администраторы на стойке регистрации любезные. В общем не супер , но на одну ночь вполне нормально

這是一個文化主體酒店，給父母訂的兩晚雙床房，房間整潔乾淨，裝潢自然簡約風格。早餐就在一層，7點半開始，很方便。前台美女路冰雪，服務熱情周到細緻。酒店一層有咖啡館、酒吧西餐廳，樓上還有湘菜餐廳。各種裝飾，很有特色，樸實自然，文藝氣息濃厚。

今年第一個差評，一定要給他了。 首先由於航班延誤，到店時間會很晚，提前給酒店打電話，説沒問題，前台隨時有人。 結果夜裡兩點多到酒店了，一片漆黑。整個酒店從內到外，沒有一絲光亮。摸黑從門口進去，前台沒人，叫了好久沒人理。最後打酒店電話，前台電話響了，等了好久，才有姑娘睡眼惺忪的過來給開了房間。 再説房間，雖然酒店價格488，算不上很高，但也不知道衞生間牆壁都是長毛的吧？想象一下，長毛，黴菌…絕了絕了。真的。咱就説這個房間，每天沒人打算的對吧？？還是清潔人員看不見？ 作為一個規模不小的酒店，真是讓人震碎三觀，附圖一張，看看你們長毛的牆壁，太噁心了

房間很大而且裝修風格很喜歡，離地鐵站近（不用過馬路）走三分鐘左右就好。離天壇比較近（方便去體育總局、棋院門口看看），而且地鐵站距離5號線始發站就一站。

酒店的房間提供了2瓶礦泉水，當喝完後再次去酒店前台想再要兩瓶，酒店告知衹有兩瓶，否則要收費！！！我衹是要兩瓶礦泉水都不給提供，我又不是要你20瓶！我在訂單的詳情頁上看到“瓶裝水 免費”！並沒有説衹提供2瓶吧！而且你們提供的瓶裝礦泉水是350毫升的，別的酒店提供的都是500毫升的，別的酒店甚至在退房的時候還會再給客户提供，這樣可以讓客户在路上喝，順便詢問一下對酒店的服務是否滿意！你們和別的酒店相比較起來服務就太次了！！！

This hotel is very dirty, with cockroach infestation hit, smelly and dark hallways. I took pictures of cockroaches in my room. I will post them if this program allows it. After complaining about cockroaches, in my room, the girl at the front desk was nice and very cooperative. She changed my room to a cleaner one and gave me discount to stay another night. However, the manager at 2:45 contacted me and asked for more money. I am not going to pay more money for such a dirty hotel. This hotel should be rated as 1 or 2 stars NOT 4!

This is why you shouldn’t book a small boutique hotel in China. READ BEFORE you book! Their main selling point is their “hot spring water”, for the price you can easily get a proper hotel like holiday inn. So on my second night, there is no hot water at all. I realised that in the morning, but I was rushing out so I didn’t ask the hotel why. I left the hotel at 11.30AM and came back at 11pm. I then realised there is still no hot water to bath or fill up the bathtub. So I called the front desk, they said they can’t do anything, and can only offer 20% refund. It’s unacceptable so I chat up with trip.com, and the hotel said if guest wish for full refund, they have to check out by 12am. See screenshot. In other words they are trying to chase me out. If I knew, their hot water issue will not be resolved, I would have check out at 11am, cancel the second night and get a refund. But the hotel was being super passive about it, I have a China HP number, but nobody called throughout the day to update this issue. I don’t think it’s a small issue like “no slipper” or “no shampoo” It’s water supply, especially they brand themselves as a hot spring hotel. All in all the hotel toilet is not well maintained, the photo you are seeing now are back in 2017.

房間很乾凈，服務很滿意，

不建議入住，體驗感非常不好，房間小，老舊，不乾淨，沒有任何亮點。