Just returned from a 7 night stay here, and although the hotel is lovely, with lots of really nice members of staff who are all really hard working, the hotel lacks some elements that should be standard with a 5* hotel. Food selection in the main restaurant is relatively small, with most of the salads and desserts not labelled, causing a lot of food waste. There is no waiter service around the pools which is disappointing, however there are bars situated all around so it’s never far to walk. Sun loungers are old, paint peeling, and extremely uncomfortable - a small investment of adding mattresses to the sun loungers would uplift the hotel immediately. Rooms and balconies are VERY small! The “Grand Pier” isn’t very grand at all, no bar or drinks available on the pier. Beach is virtually non existent because it’s been either covered over for shelter or netted off for volleyball. Lifeguards around the pool area are extremely vigilant which is great and reassuring with children. Towel card system seems a little pointless, 1 card per person = 2 towels each, but the staff give as many towels as you ask for? Uğar (kids club) is fantastic, and really tries to engage with the children, thank you! Guest relations are really helpful and try their best to deal with issues. The Thai a La carte restaurant is excellent, €15pp (children are free) surcharge, but definitely worth it. Lunch at the Daphne bar is perfect, nice and quick with great service. Drink selection is good with lots of branded alcohol, however make sure to order the brand or you’ll be given a cheaper alternative. The whole hotel is exceptionally clean. Evening shows at 9:15pm in the amphitheatre are all very much the same but different every night. Mass dance groups, continuous clapping required every night. First couple of nights great, after that they become too monotonous. Overall, we had an enjoyable stay but for reasons mentioned above, we would not choose this hotel again.
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