When booking, after doing alot of research we were sure that this would be a fabulous location. We booked all inclusive and just in case of bad weather knew that we would have satellite TV/excellent Wi-Fi if needed. On arrival we had quite a wait despite the fact only 1 person ahead of us, we had to put 50€ deposit for a band, which was plastic… on asking about the electronic ones they said the didn’t have them… the receptionist was curt, bordering rude. When asking about the facilities we were instructed to use the bar codes on a sign on the desk. Wi-fi poor/ and insecure, plus you have to keep logging in. On entering the room, again, first impressions good until we found that the air conditioning did not work, electric light hanging off the wall, no satellite TV, one channel in English which was USA Sky news, not great for children! And this was in a half hour repetitive loop! After 7 hours, then complaining to the Tui rep, and then going back and forth to reception, we had to leave hotel to let off steam. As told Benalmádena was walking distance we decided to go and explore …. Benalmádena Is approx 10-15 min bus journey away! When returning the Air con was still not sorted, complained again they said they would move us the next day, we insisted to be moved as maintenance told us we should be moved…. We were eventually moved that evening… air conditioning only worked by front door… still not able to get satellite TV… however, after we and others complained the Tui Rep contacted us the next day to say that from next week…13/5/2024 the hotel will have satellite tv reinstated, no good for us but good for you, if you want to watch something in evening. As we traveled in May, they only had 1 restaurant, which was a buffet…. We personally didn’t have a good experience, if you managed to find something appetising, on the hot plate, by the time you got to table it was cold. When they say all inclusive, beware…. There are 3 hotels in the resort, if you go to any of the other hotels you can use the facilities…. Pool area…. BUT YOU WILL BE CHARGED FOR FOOD AND DRINKS. In the hotel you are staying in there is not a lot that is included, alcohol/snack bar in your package… mmmmmm not a lot of choice nor is the availability, however we did go early May This resort is for families with younger children, not geared up for couples… miles away from Benalmádena and Fuengirola, both being a bus journey away, and a good 10/15 mins. Don’t bother with Taxis, if you go to a tobacconist shop you can get a green bus card that will take you miles for around 40/60 cents per person instead of 1€70 We decided to explore the area and all jokes aside we went to some fantastic places, we just used the hotel as a pit stop…. We made a bad thing into a good holiday so don’t despair if you are a couple and end up here… If you get the Tui guide Alison she is helpful, knowledgeable and lovely, she works part time but you can access her after 1pm on phone. We made our own holi
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