PrakashVaswani
6 maja 2024 r.
Hello, We booked two rooms via makemytrip. The room category is listed as Exotica rooms. The configuration of beds mentioned while booking says King bed or Twin bed. The image section shows images of a king bed. We went ahead with the booking presuming that the room would have king bed. During check-in the person at the front desk said we are being allotted a twin bed & mentioned the room category of 'Exotica room' is a 'virtual category' & the configuration of the room offered is at Taj's discretion. This came as a total surprise because we had travelled with a nursing infant & it was impossible for us to manage in two separate beds. On strongly insisting, we were given a room with king bed & in the other room two of the beds were put together to turn it into a king bed. Solving this problem delayed our check-in by almost an hour, we had arrived at the property by 3.15 & got the room at almost 4. This set a really negative benchmark at the beginning of the experience. The information listed online is clearly misguiding. There needs to be clarity on what you are offering. Other than this, the experience has been positive. The rooms were great, service was amazing, food was good. Special mention to coach Johnson for a memorable golfing session.
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