Sheraton Jakarta Soekarno Hatta Airport

Breakfast was good, hotel gave us late checkout until 2pm, facilities ok. Front desk very friendly, overall, it was a decent stay, but nothing nearby the hotel.

The airport shuttle service was disappointing. The hotel staff failed to provide the pick-up location and did not inform me of the shuttle schedule at the time of booking. Although I had provided my flight details and arrival time when reserving the service, I had to send several messages after arriving at the airport before receiving a reply with the pick-up location and shuttle schedule. This left me waiting at the airport for 40 minutes. While the hotel eventually arranged for a private car to pick me up immediately, such a mistake is unacceptable for a five-star hotel. The gym equipment is somewhat basic. Given that this hotel is located near the airport, most guests likely choose to stay here because they have a flight the next day. As such, guests are unlikely to leave the hotel once checked in, making the quality of the hotel's facilities even more important. This is an area I recommend improving.

This is a very beautiful place ! All the staff is really kind and polite, always smiling on face and makes you feel warm ! The hotel breakfast had lot of choices , they will keep cleaning your table and ask you regarding the foods. This place near KIP/KIP2 so I just spent time at the new township for my 2 days 1 night trip.

It's beatiful envirmonent and rich breafast.As you know have clean the swimming pool and can swimming.

Everything is good. Staff are really nice. But there was mosquitos in the room.

Newly renovated and this really a luxury Airport Hotel. Nice for short stay. it takes 30-45 minutes to central