Gość
14 kwietnia 2023 r.
We booked a Geodome for one night. Checked in at 4 to find the inside temp was 82 and felt like a sauna, no air flow whatsoever. Called the check-in staff and explained how uncomfortable it was. Informed her the thermostat looked to be set at 65, perhaps the unit was broken? Our only goal was to be comfortable. She was curt and indifferent, refusing to answer when the air was originally turned on. She kept dodging our questions to the point we asked to speak to a manager but was sent a maintenance team member instead. Maintenance was friendly and attempted to appear sympathetic. He explained there were recent complaints of the Geodomes being too warm, and the gas stove needed swapped for a 2nd AC, but management wouldn’t allow it until later in the year. He said to keep the curtains closed and at sunset, it should cool off. Isn’t the point of the Geodome to have the curtains open and see nature? How do we relax and get ready for a nice dinner with it miserably stuffy? Management knew of the issue but chose not to do anything to mitigate the uncomfortable stay? Worried I had expected too much, I pulled the website up to “first in the US to feature indoor plumbing, HVAC, and electricity, so you’re sure to have an experience unlike any other!” We walked to the office, hoping to move where the comfort level matched the $293 we had paid for the night. Not one, sorry was given. The interaction with the office staff was the coldest customer service experience I’ve ever had. Remembering the number of positive reviews the Inn has received, I was so confused. They moved us to a cottage with two twin beds that were sagging and a blanket with white stains. We chose not to stay the night. I’m writing such a long review in hopes it will spark training and prevent further guests from having a poor experience. The grounds are lovely; it’s obvious the owners take pride in the property. We only had one night to get away and trusted in the claims made that the Inn at Cedar Falls was the right choice. Figuring the manager would want to know how poorly our stay was handled, we called and left a message for Nicole. Did not receive a return call.
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