Sumaya
16 maja 2022 r.
Sadly when we landed in Bergamo, check in was at 5pm at berg hotel but they email us an hour or so before to say that they have had a problem at the hotel and our booking has been moved to another nearby hotel. In fact the problem was that they over booked (told by the new hotel). So we paid for a 4 star hotel to be put into a 3 star hotel. Very basic hotel, however, the man who does the night shifts was so friendly and kind to us and said he will take care of us and not to worry. This hotel was called art and hotel (about 14 mins from Bergamo hotel). So basically no don’t book this hotel because the day you land you will be told lies! They took money from us, overbooked then moved us of course being in a foreign country you can’t say much we needed a bed for the night! So so upset and disappointed, extremely unprofessional and greedy for money.
Przetłumacz