We stayed for. 2 nights with breakfast booked for both days. My son has allergies that are not listed in the top 14 common allergens list. I called a month/ 2 months before to spoke with the manager, and explain my situation above. She assured me that on the morning of staying, we could come down to the restaurant and staff could check the ingredients of certain foods so we knew my son could eat safely here. When we arrived in the morning, we were then told it’s actually company policy that they can’t share any further ingredients other than that listed in the top 14 common allergens. We then asked to speak to a senior manager We explained our situation and again she told us it was company policy not to share the ingredients of foods. During the duration of our conversation she asked us “not to be difficult”, made several barriers to helping accommodate our sons allergies, deflected, when asked questions such as “how are we meant to safely feed our son” and then went on to tell us that she “can’t tell us the ingredients of the cereal but she can tell us that’s it’s Kelloggs.” - I’m unsure as to why she thought this vague description of cereal brand would be helpful to our situation but she repeated it several times In the years of dealing with this uncommon allergy, we have never encountered a place or person, to be so unhelpful and unwilling-including travelling across the country and abroad. The rooms and beds are as you would expect in a standard hotel
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