Birmingham CC (New St Station)

Excellent customer service provided by the Manager

Good location. It's just next to the train station and close to shopping area. Lots of restaurants nearby. Good breakfast.

房間沒有迷你雪櫃，沒有拖鞋。搞到我買咗三文治、芝士蛋糕、奶類飲品都冇雪櫃可以放。而且我間房仲要同隔籬房連門，隔籬房講嘢我聽到曬，極之討厭及欠安全。 前台服務員見到是中國香港，房間俾一樓，仲要一出lift就係我間房，你話嘈唔嘈？當然佢哋同聲同氣的梗係比3樓啦（我之前嗰個鬼婆咪就係俾咗佢住3樓囉）。 全間酒店只得一個優點:,落-1/F行去火車站1分鐘。 如果唔係出差，我一定唔會住這酒店，真係因為方便，不包早餐都要HK900，超唔抵住。同希斯路機場T4嗰一間，簡直冇得比，但缺點就係行得比較遠。

地點就在火車站附近，很方便，房間很乾淨，出乎意料的好，推薦推薦；另外，地點附近有很多商場，食店，真的很方便，價錢合理

交通方便，出差住非常合適，省下不少時間可以休息，周圍吃的也多，方便

非常滿意的一次住宿

房間已既往的好

Enjoyed our stay. Tyrese was very welcoming and helped us settle in very well! We had lots of equipment to move and he showed us in the right direction. Also required help in terms of where to get taxis from and what area we will be working in distance wise from the hotel. Was very helpful!

I'll start by saying I've stayed at this hotel probably 7+ times. It's good to see the same faces each time we visit. On the last occasion, I missed Tyrece and his big personality. So we arrive to check in on my birthday ready to watch the football that evening, the queue went down to the lifts and i think it would be fair to describe it as organised chaos! Everyone in one queue, paid, not paid and trying to collect luggage. I will absolutely stress the staff were doing their best but with no check in machines working and a queue of 30+ people It's not surpise it took 30-40 mins. A hotel of this size and with the turnaround that it does needs several working self serve check in machines and more staff. I'd paid so just needed by check in card. The PI in Bournemouth has a queue for paid and non paid which makes more sense. Anyway to the room, having come from a PI recently renovated i was more noticeable the room is crying out for an upgrade but the reality is I'm there to have a place to sleep upon returning from football that i know and trust and is close to transport links. We were placed in a room facing the Odeon and there was a buzzing alarm sound the entire night. It was the same last time too. The rooms facing the tram seem quieter to me. Check out was easier than checking in and I did raise the length of time it took to check it and was informed they had over 100 rooms checking in 😧 So a little tip avoid 3pm if possible.