Horseshoe Black Hawk

Not the best quality and the hotel feels old. No hot water and very slow. There was a massive snow storm, so it was a difficult couple of days for them.

Customer service is fantastic everywhere in the hotel, from front desk to the restaurants to check out. The rooms are HUGE and comfortable, amenities are great!!

Overall, our stay was great. The only way to get the room to a decent temperature though was to open up the window. When the window is closed, even with the air conditioner on it was 75 to 80° in the room.

I could not sleep at all. It was so hot in my room it was uncomfortable. I was told that my room was the last one available I was unable to switch. Very disappointed.

the ****** was great. our room was okay, very dry and loud because we were near the elevator. The elevators took forever. They only had one working. They were very understaffed, which I understand but it did make dining and convenient. do not go to the Starbucks downstairs. The girls working were very nice but the manager was horrible. they were low on every type of food and coffee product and it was only 9 AM on a Sunday. parking was free and plentiful which was nice.

Elevators broken. Took 40 mins from checkin to get to the room to just drop off a bag and get an elevator back down.

The room was nice, but the air conditioner didn’t work. We didn’t get much sleep because of how hot it was and the bed wasn’t that comfortable.

I booked this hotel under my name as I was shooting an elopement there in town, but myself and my client knew there was a possibility of an associate coming instead. That is what ended up happening to do medical reasons. My associate showed to the hotel at 9pm and was not let into the room that was fully paid because it was under my name. I called and talked with the woman working the front desk who was rude, crass, and spoke down to both my associate and I. She told us there was no way to remedy the situation as that was there policy, even though I was on the phone giving permission an was able to send over my I.D. She was instead sent down the road to a second hotel where she paid double the price of the original room. I now cannot get ahold of anyone through ******* on the matter. Overall this has been a horrible experience.

My reservation was for a suite king bed and when I got there they gave me 2 queen bed I spoke with the supervisor and he said that was the only room left they sold my room I make a gateway with my husband and he was not happy about have 2 beds