Gość
8 listopada 2023 r.
Stayed at this establishment several times over the last few years on a mini break with our grandchildren to visit the attractions of Blackpool. On arrival we discovered that the previous proprietors (Sue and Jim) had moved on and now we have Ally and Allie. We were greeted and welcomed by the new owners, who were very friendly who even carried the children's cases upstairs for us. Our room was comfortable and clean and was adequate for our needs for a few days (3). However, I would like to offer some friendly non-critical advice that may be of benefit in the future. 1. Breakfast: I would expect that majority of hotel guests that stay would like an option of breakfast during their stay, which the previous proprietors provided and to a very high standard. Also, a breakfast that caters for everyone's dietary needs and preferences, without going into too much detail and I completely respect and understand your reasons for not serving certain food. When I enquired about ordering breakfast, I was informed that only vegetarian sausage would be served, and no alternative i.e. bacon/sausage would not be served and unfortunately the chef was off sick, I'm not sure if this would have made a difference. However, you do state in your house rules that guests are allowed to consume takeaways in the dining room. 2. Bar area, this is now off limits and is home to your lovely dog. I think most guests whether travelling with children or not would appreciate an area to chill and relax at the end of the day or just catch up and have a chat with other guests or watch some TV as an alternative to sitting in their room on the bed. Also, most people with families don't want to stay out too late and have the option to return back to the hotel and have a Tea/Coffee/soft drinks and snacks available and maybe an alcoholic beverage for the grownups in the lounge / bar area and feel comfortable in the surroundings, and have an option of a separate area to do it. 3. Towels, although I had to request towels as there were none in the room, and was told on the last day to ask if we needed anymore just ask, we did manage, I do usually pack my own but on this occasion I forgot. I also think the little bottles of toiletries are a genuinely nice touch. I do think your towels need upgrading, one had holes in it, and they do look quite tired and worn. 4. The cost of the stay was more than previous years, which I completely understand the reasons for with the general inflation, but we didn't want room only we wanted the extra facilities such as breakfast and the option of the bar area. Our loyalty chose Ocean Bay Hotel and after researching since my return home I have discovered for the same price or less we would have had all the options and amenities we required, (breakfast / lounge bar / children's entertainment). In other establishments. I feel that it would be better to forewarn guests of the changes made so that they can make up their own mind and choose accommodation
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