Reid Ridge Lodge

You get what you pay for. There have been a number of surface upgrades, but quality really isn't there. There is very little noise proofing so any guest coming and going through the alarmed entrances can be heard in the rooms. Additionally there is an issue with the pipes and a high pitched whine would occur frequently throughout the night - loud enough to wake us from sleep. It increased with the number of guests at the hotel. The bathroom and closet doors would not fully close and latch. When we checked in there was residue on one of the door handles and something that looked like melted yogurt frozen in the freezer. The employees are very nice though.

Overall a great stay, comfortable and log cabinish in the rooms. Arrived late. Left early. Rooms were cozy and cute.

Though this property was clean and it was easy to get downtown. The heater/AC didn’t work well. The knob was broken and wasn’t able to be turned. The water in the bathtub didn’t drain well.

First issue was trying to hang up my coat ... there are no hangers and ... there is no closet rod! It was thought of, because the left side holder is there, but no one got around to putting a right side holder and rod into the closet. In the bathroom, the plug to the tub was lying on the tub floor. Maybe they were trying to unplug the drain, because water drained very slowly and just left without finishing. The sink didn't have a plug at all - maybe they left without finishing. On Saturday night we returned to find the towels were replaced but the bed wasn't made - maybe the housekeeper left without finishing. We could hear conversations in the next room - maybe the renovators left without finishing insulation. The Saturday continental breakfast was all right, but on Sunday the breakfast started without being replenished ... no one bothered providing two days of food for the continental breakfast. I felt sorry for the desk clerk who had to take complaints ... it's not her fault when others leave without finishing. One thing for sure, I'm finished with this establishment.

It’s always a fun stay here but the owners need to be ashamed of themselves about a SERIOUS matter. You turn your local citizens away, even in times of disaster. If you can’t help out your fellow neighbors in times of need, you’re no good. This really needs to be addressed. Remember, you reap wish you sow.

Don’t give them your credit card information! They charged my credit card twice and it’s been over 3 months they won’t return phone calls or emails they have kids running the front desk very unprofessional

The beds were terrible. You couldn't sleep. You could hear everybody in every room coffin talking, walking absolutely zero noise barrier whatsoever between floors and between rooms. Wanted to have clean towels for the second day with four people in the room. They refuse to give us four towels. We had to force them to give us clean towels. So all at all I wouldn't stay there. I would go somewhere else

Nice cabin style hotel with a beautiful view. Could have used a little more cleaning in the bathroom when we checked in. Otherwise a good choice with friendly staff. Housekeeping took out the trash and provided new bathroom essentials daily.

The temperature knob was missing from the AC/Heater. So we had to adjust the temp using the using the center post the knob is supposed to slide onto. It's November and the heat doesn't work, only the A/C. The room was not clean and they didn't have coffee in the morning.