Gość
31 stycznia 2023 r.
Recommended by a British Airways travel agent, we prepaid for this hotel in May 2021, a year ago. We found out belatedly that the TripAdvisor reviews from guests were less than favorable. When we checked in, the receptionist couldn’t locate our reservation at first due to a “system change”. After a few minutes she dug it up and checked us in to our “superior” class room, which was a bit smaller than we expected, but had a nice view of the park-like area between the two wings of the hotel. Since we arrived mid-evening, we took advantage of the hot buffet in the dining room for 23 euros each, which was more luke-warm than hot, typical of many buffets. Upon closer inspection, our room was missing a bath towel and a duvet. When we mentioned this to the receptionist, she explained that the room was previously configured for a single guest. An employee delivered a towel and sheets, and we had to explain what a “duvet” was. When we also discovered that there was no Internet reception in the room, the receptionist explained that it might be due to the number of people in the hotel trying to connect, although we suspected she knew full well that the system was simply deficient. She rebooted the router, but to no avail. The following morning we were able to get Internet in the lobby, but never in the room. Not good for a business hotel. The maid service was good. The breakfast buffet was good, but on the last day of our 3-day stay, guests wandered in to find many items missing and no server in attendance. The bartenders were also frequently AWOL in the evening. The location is good, just off the main highway, but not exactly a scenic garden spot. As another reviewer wrote, the images of the property are misleading. Oh yeah, the pool is still missing.
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