Residence Inn Boise Downtown/University

We had 3 rooms that were not very clean. One room had dirty sheets in the fold out couch bed. The hotel looks nice, but the rooms just are not clean. Front desk, kind of surly and angry every time we talked to them. When we checked in they were gone, and when the young lady came down the stairs, she seemed angry that she had to check us in. Zero for customer service! Sister from California asked for directions to a water fountain, to fill up her water bottle and the somewhat nasty desk agent acted like she didn’t have time to answer and like we were interrupting her day or somehow making her day bad. We are coming back but not staying here.

This property is overdue for an upgrade. The best I can say it is minimally functional. Our unit was 2bed/2bath to share with another couple. The shared living space is really not adequate for 4 people. There is however a nice 4 person bar-height kitchen table..with only 2 chairs. We had planned to eat together..since there really is no other place in the unit to eat. (this is marketed as an extended stay property) Also no hangers in the closets? Nice coat closet but what it the point if they cannot provide hangers? Thought inadequacies were just oversights. No problem I will just ask at the front desk for the chairs and hangers..but I was advised NOPE!! Nobody gets 4 chairs..or extra hangers. Wait..a unit set up for (most likely) two couples..and nobody can project we would all like to sit at the table at the same time? Sorry, again NOBODY gets more than 2 chairs. She did offer to maybe let me have some lobby chairs but since they were not bar height, like the only table in the unit, that was an absurd alternative. So that was their final answer...until I wrote a note to corporate and suddenly "an exception could be made" and they would give me two more chairs and maybe even some hangers, like this was a HUGE favor/exception . this is the level of pettiness and penny pinching that makes me feel totally uncomfortable. No pride in anything in the property..all workmanship looks like a child did it...Oh and let's not forget their petty revenue grabbing $5 parking fee. This is not downtown where parking is a premium it is a huge and mostly empty lot but they need that extra $5 per day. This place is probably capitalizing on its proximity to the University and other popular destinations, but when I did some looking around there were similar places in better condition for less money.

Stayed here for our first trip to Boise. They upgraded us to a lofted room. What a wonderful surprise! The rooms are spacious and clean. Has a full kitchen. Felt like our own condo. Loved the complementary breakfast. Everyone was friendly. Would definitely be staying here next time.