This hotel always seems to have a poor organisation. This is the second year we've visited, and for the second year in a row. They did not live up to the expectations of a hotel. Last year, they tried to put one of us in a random room of someone else, because they were fully booked. We would not accept that, and we demanded that he would get a room of his own. After some discussion they finally managed to get us two rooms for five people (like they promised). This year, they nearly made the same mistake, but worse. They told us before we got in, that the last day, our double room would have to be split up into two single rooms. We this is already a bit strange, because we didnt think they had two single rooms. But the evening that our double room would have to be split up, they suprised us again. They moved one of our suitcases to another room, along with a bed, where three others were sleeping, people we didnt even know. For the other, they did the same, but there they even picked up the stuff of two random guests, without telling, and moved everything to another room, where they (again) put one extra bed and our suitcase. They thought we would sleep together with random people. Also, they entered someones room, without consultation, and grabbed theyre stuff. Wich also leads me to believe that i cant trust my hotel with my belongings. After finding out they lied about all hotels in bologna being full, we managed to get a room in a different hotel, because they (again) overbooked themselves.
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